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Author Topic: Vehicle navigation systems frustrate more car owners, study says Back to Topics
MrGasKGB
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St. Louis

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Message Posted: Jan 25, 2013 10:31:27 AM

Owners' satisfaction with their new vehicles' navigation systems declined in 2012 as complex menu systems, voice-control commands and entering destinations frustrated users, according to J.D. Power and Associates.

Satisfaction with navigation systems dropped 13 points from a year earlier to 681 on a 1,000-point scale, according to Power's 2012 U.S. Navigation Usage and Satisfaction Study.

The results, released this month, are based on responses from 20,704 owners who recently bought or leased a new 2012 vehicle with a factory-installed navigation system, the company said.
Read more: http://www.autonews.com/article/20130122/OEM06/130129983#ixzz2J0ACdJ35
Visit Automotive News for full article
REPLIES (newest first) Post a Reply
BEGTWO
Champion Author Maryland

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Message Posted: Jan 26, 2013 11:12:01 PM

I love mine
sjf238
Champion Author Philadelphia

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Message Posted: Jan 26, 2013 7:54:16 PM

ok
dave27johnson
Champion Author Chicago

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Message Posted: Jan 26, 2013 7:11:30 PM

Free & easy on my android.
MadFueler
Champion Author Winston-Salem

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Message Posted: Jan 26, 2013 9:36:23 AM

Norm10: " I thought it was now illegal in most jurisdictions to play with electronics while you are driving!"

I think it's only texting while driving, and having a TV screen in view of the driver (specifically television, not devices in general).

Taxrefugee: "Best navigation system is between your ears. All others are merely to assist that one."

Agreed - nothing substitutes for basic map skills, but many folks who didn't bother to acquire them are at the mercy of these systems, and lost when they malfunction.

Also, a GPS receiver doesn't know how to avoid long traffic lights, unsavory neighborhoods, etc. Plan ahead.
blupupher
Champion Author Houston

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Message Posted: Jan 26, 2013 8:09:03 AM

I can't stand these "infotainment" systems in newer cars. Everything is on one touch screen, why make it more complicated then it needs to be?
That is one think I looked for when we got a new car, I wanted separate A/C and radio controls withb no clunky built in GPS and screen.
335d1
Champion Author Virginia

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Message Posted: Jan 26, 2013 8:06:00 AM

I'll stick with my Garmin.
Amplion
Champion Author Oregon

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Message Posted: Jan 26, 2013 1:46:37 AM

I have ALWAYS used a paper map !!!!
Jeff4U
Champion Author Atlanta

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Message Posted: Jan 26, 2013 12:27:41 AM

Why bother? I just use my Droid. It's easier, faster, and no problem.
iFueler
Champion Author Durham

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Message Posted: Jan 26, 2013 12:08:36 AM

does this surprise anyone ..........................
andy1024
Champion Author Allentown

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Message Posted: Jan 25, 2013 11:59:33 PM

Some cars use really cheap Nav models.
johton
Champion Author Seattle

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Message Posted: Jan 25, 2013 8:13:08 PM

I like my nav system. Ford!
dodsworth
Champion Author Salem

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Message Posted: Jan 25, 2013 7:32:33 PM

My satisfaction with the concept is very high. In practice, we find there are errors. What did the beloved Reagan say?: Trust, but verify. On trips, we cross-check the vehicle's navigation with the one on my cell phone. And then we look at the AAA map. They are not always in agreement even when they are all three "correct."
ziyulu
Champion Author Austin

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Message Posted: Jan 25, 2013 7:25:30 PM

Can it be any worse than Google Maps, who told me that nearest Wal-Mart is in Beijing, China?
mike56MI
Champion Author Michigan

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Message Posted: Jan 25, 2013 5:54:53 PM

Don't trust them.
lonewolf_947
Champion Author New Hampshire

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Message Posted: Jan 25, 2013 5:11:35 PM

Its funny, I've used a GPS in my city, placed a destination & you know it doesn't know the shortcuts to take you to your destination....lets stick with maps..... can't go wrong there........
turboz2012
Champion Author Charleston

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Message Posted: Jan 25, 2013 4:41:44 PM

GPS system in WV will lead you down a road that isn't there anymore
Taxrefugee
Champion Author Arizona

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Message Posted: Jan 25, 2013 3:39:43 PM

Best navigation system is between your ears. All others are merely to assist that one.
ObieDog
Champion Author Maryland

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Message Posted: Jan 25, 2013 3:38:19 PM

Why do some think a GPS is god?
skinsfan125
Champion Author Virginia

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Message Posted: Jan 25, 2013 3:17:06 PM

they can be quite frustrating. especially when you must stop to program it. In a world of texting and driving and eating and talking and putting on makeup that isd quite out of style.
Gazas
Champion Author Oakland

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Message Posted: Jan 25, 2013 3:14:16 PM

Turn it off. Use the map.
PrinceLH
Champion Author Ontario

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Message Posted: Jan 25, 2013 3:03:18 PM

They can be dangerous too!
pickNC
Rookie Author Winston-Salem

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Message Posted: Jan 25, 2013 2:49:09 PM

the more new stuff i buy,the more junk i end up with
most of the time.
HorizonChaser
Champion Author Montgomery

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Message Posted: Jan 25, 2013 2:39:29 PM

This is why I refused to have one in my car. I'd rather stick with my Garmin Nuvi.
PathfinderSC
Champion Author South Carolina

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Message Posted: Jan 25, 2013 2:39:05 PM

The older one I had was good, These new one is not as good .
BUSMAN1105
Champion Author Atlanta

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Message Posted: Jan 25, 2013 2:36:07 PM

YEAH, SOMETIMES THEY ARE NOT THE BEST SOURCE TO GET FROM POINT A TO POINT B!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
tankumo
All-Star Author Vancouver

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Message Posted: Jan 25, 2013 1:47:04 PM

I am a delivery driver and I use map. It works all the time.

jimgraham
Champion Author Akron

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Message Posted: Jan 25, 2013 1:11:54 PM

POS.

Tested one a few weeks ago. It wanted me to drive 3 miles or so out of my way to go 8 or 10 blocks. I was lucky because I kew the area.

Good thing.
Went on a trip in the same car. The Google map that I printed was not detailed enough in some areas for me to make all the correct turns. The nav system took me ALMOST where I need to go - ALMOST - It DID get me from Akron ALMOST to my destination in PA. It got me to the city proper, but wanted me to go the wrong way on a road (a ONE WAY street). I must have confused it when I did not make the turn. Then it took me back past the area where it wanted me to turn, down the road and across the expressway I had come from, thru a shopping mall, back out onto the road I was on, back PAST the wrong way turn, to a correct right turn and around another right turn down a "divided" street - and wanted me to make a left turn thru a divider to get to my destination.

Ergo, I suspect it will work kinda OK for long distance travel - as long as there are no lakes, ponds, logging roads or abandoned streets in your path. For close in work - within 300 yards or so - they are worse than the GPS mapping I had 12 years ago.

Overall FAIL.
Tacodan
Champion Author Cincinnati

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Message Posted: Jan 25, 2013 12:46:31 PM

don't trust them
tnfran
Champion Author Arizona

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Message Posted: Jan 25, 2013 12:26:19 PM

Need them to get back to basics of Navigation; in other words K.I.S.S.
rcornel
Champion Author San Diego

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Message Posted: Jan 25, 2013 12:18:17 PM

I'm the same way with SUNOIL.
I use my GPS alot.
evowner
Champion Author Salem

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Message Posted: Jan 25, 2013 12:17:34 PM

We have navigation systems in three different brands of vehicles built in different years you can imagine the confusion on operating their controls.
SUNOIL
Champion Author Toledo

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Message Posted: Jan 25, 2013 12:09:40 PM

I usually don't like the route they send me. If I was in an unfamiliar area I would follow it
CocoPaz
Champion Author Santa Barbara

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Message Posted: Jan 25, 2013 12:07:52 PM

mastermariner: you can use them overseas? I have a story about using the wrong exit on a roundabout in Roen, France and having to drive for miles in order to turn around. Funny now; not funny then.

We are praying for the family and friends of those hurt on the Texas campus.
schatzila
Champion Author Los Angeles

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Message Posted: Jan 25, 2013 11:57:58 AM

Home computers probably frustrate them as well.
jeffbone
Champion Author Virginia

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Message Posted: Jan 25, 2013 11:45:36 AM

RTFM, you know, that book that comes with every new car...
md11capt
Champion Author Denver

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Message Posted: Jan 25, 2013 11:29:08 AM

Smart apps will dominate.
mastermariner
Champion Author Texas

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Message Posted: Jan 25, 2013 11:29:05 AM

Indispensable when driving overseas
TripleHs
Champion Author Austin

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Message Posted: Jan 25, 2013 11:25:33 AM

why bother? it just takes away fun of driving
humblepie
Champion Author Toledo

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Message Posted: Jan 25, 2013 11:21:33 AM

i dont even use mine anymore
orphancarguyPE
Champion Author PEI

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Message Posted: Jan 25, 2013 11:08:08 AM

Exactly--a GPS only unit is easy to understand and program, portable between vehicles, or even when walking, and basically simple because that is its ONLY function. If it dies, get another--good for years.

I NEVER get the 'upgraded infortainment' system in a vehicle, because its just a hellishly complicated 'nother thing to learn and more than likely, another insanely complicated thing that can malfunction when you should be paying attention to your driving, not fighting with a machine. A radio is a radio, a GPS is a GPS, and a phone is a phone; don't mix them.
Norm10
Champion Author British Columbia

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Message Posted: Jan 25, 2013 11:06:22 AM

I thought it was now illegal in most jurisdictions to play with electronics while you are driving!
YaBassa
Champion Author Michigan

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Message Posted: Jan 25, 2013 11:05:34 AM

My phone is good enough
playtimeCLE
Champion Author Cleveland

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Message Posted: Jan 25, 2013 10:59:59 AM

I'd rather buy the GPS unit I want & put it up somewhere where the wife & I can both see it & make our adjustments to it. GPS on phones are nice, but I don't want to hold my phone while driving any more then I want to hold a map while driving.
VaPider
Veteran Author Richmond

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Message Posted: Jan 25, 2013 10:59:08 AM

No GPS system is perfect as there is so much construction and re-routing of roads to be able to keep up 100%. Most systems are outdated within a few months...just use a smart phone.
lesabreAZ
Champion Author Phoenix

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Message Posted: Jan 25, 2013 10:57:33 AM

Get a map
BIGALRPH
Champion Author St. Louis

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Message Posted: Jan 25, 2013 10:50:38 AM

Everyone has a phone. Many people have smart phones. So the car navigation system your stuck with it as well as paying for the service to connect it. When it malfunctions or breaks your still stuck with it until you get a new car.
Snowball2013
Champion Author Yakima

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Message Posted: Jan 25, 2013 10:50:34 AM

Computers aren't perfect.
qwerty17
Champion Author New Jersey

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Message Posted: Jan 25, 2013 10:45:05 AM

too much of a good thing.
bwp9970
Veteran Author Alabama

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Message Posted: Jan 25, 2013 10:35:56 AM

Will not buy one installed in car.
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