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Author	Topic: Vehicle navigation systems frustrate more car owners, study says	Post a Reply Back to Topics

MrGasKGB Veteran Author St. Louis Posts:390 Points:144,325 Joined:Dec 2012	Message Posted: Jan 25, 2013 10:31:27 AM Ignore MrGasKGB Report Abuse Owners' satisfaction with their new vehicles' navigation systems declined in 2012 as complex menu systems, voice-control commands and entering destinations frustrated users, according to J.D. Power and Associates. Satisfaction with navigation systems dropped 13 points from a year earlier to 681 on a 1,000-point scale, according to Power's 2012 U.S. Navigation Usage and Satisfaction Study. The results, released this month, are based on responses from 20,704 owners who recently bought or leased a new 2012 vehicle with a factory-installed navigation system, the company said. Read more: http://www.autonews.com/article/20130122/OEM06/130129983#ixzz2J0ACdJ35 Visit Automotive News for full article

MrGasKGB

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St. Louis

Posts:390
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Message Posted: Jan 25, 2013 10:31:27 AM

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Owners' satisfaction with their new vehicles' navigation systems declined in 2012 as complex menu systems, voice-control commands and entering destinations frustrated users, according to J.D. Power and Associates.

Satisfaction with navigation systems dropped 13 points from a year earlier to 681 on a 1,000-point scale, according to Power's 2012 U.S. Navigation Usage and Satisfaction Study.

The results, released this month, are based on responses from 20,704 owners who recently bought or leased a new 2012 vehicle with a factory-installed navigation system, the company said.
Read more: http://www.autonews.com/article/20130122/OEM06/130129983#ixzz2J0ACdJ35
Visit Automotive News for full article

REPLIES (newest first)Ignore Short Messages

BEGTWO Champion Author Maryland Posts:1,937 Points:723,315 Joined:Sep 2010	Message Posted: Jan 26, 2013 11:12:01 PM Ignore BEGTWO Report Abuse I love mine
sjf238 Champion Author Philadelphia Posts:1,215 Points:647,955 Joined:Mar 2011	Message Posted: Jan 26, 2013 7:54:16 PM Ignore sjf238 Report Abuse ok
dave27johnson Champion Author Chicago Posts:1,787 Points:407,575 Joined:Feb 2012	Message Posted: Jan 26, 2013 7:11:30 PM Ignore dave27johnson Report Abuse Free & easy on my android.
MadFueler All-Star Author Winston-Salem Posts:917 Points:171,535 Joined:Sep 2012	Message Posted: Jan 26, 2013 9:36:23 AM Ignore MadFueler Report Abuse Norm10: " I thought it was now illegal in most jurisdictions to play with electronics while you are driving!" I think it's only texting while driving, and having a TV screen in view of the driver (specifically television, not devices in general). Taxrefugee: "Best navigation system is between your ears. All others are merely to assist that one." Agreed - nothing substitutes for basic map skills, but many folks who didn't bother to acquire them are at the mercy of these systems, and lost when they malfunction. Also, a GPS receiver doesn't know how to avoid long traffic lights, unsavory neighborhoods, etc. Plan ahead.
blupupher Champion Author Houston Posts:3,545 Points:747,070 Joined:Feb 2011	Message Posted: Jan 26, 2013 8:09:03 AM Ignore blupupher Report Abuse I can't stand these "infotainment" systems in newer cars. Everything is on one touch screen, why make it more complicated then it needs to be? That is one think I looked for when we got a new car, I wanted separate A/C and radio controls withb no clunky built in GPS and screen.
335d1 Champion Author Virginia Posts:2,376 Points:758,070 Joined:Feb 2011	Message Posted: Jan 26, 2013 8:06:00 AM Ignore 335d1 Report Abuse I'll stick with my Garmin.
Amplion Champion Author Oregon Posts:6,767 Points:1,865,060 Joined:Sep 2005	Message Posted: Jan 26, 2013 1:46:37 AM Ignore Amplion Report Abuse I have ALWAYS used a paper map !!!!
Jeff4U Champion Author Atlanta Posts:8,749 Points:1,852,145 Joined:Nov 2004	Message Posted: Jan 26, 2013 12:27:41 AM Ignore Jeff4U Report Abuse Why bother? I just use my Droid. It's easier, faster, and no problem.
iFueler Champion Author Durham Posts:64,378 Points:178,525 Joined:Nov 2012	Message Posted: Jan 26, 2013 12:08:36 AM Ignore iFueler Report Abuse does this surprise anyone ..........................
andy1024 Champion Author Allentown Posts:1,697 Points:447,175 Joined:Dec 2011	Message Posted: Jan 25, 2013 11:59:33 PM Ignore andy1024 Report Abuse Some cars use really cheap Nav models.
johton Champion Author Seattle Posts:1,210 Points:311,190 Joined:Jun 2012	Message Posted: Jan 25, 2013 8:13:08 PM Ignore johton Report Abuse I like my nav system. Ford!
dodsworth All-Star Author Salem Posts:772 Points:294,955 Joined:Jul 2012	Message Posted: Jan 25, 2013 7:32:33 PM Ignore dodsworth Report Abuse My satisfaction with the concept is very high. In practice, we find there are errors. What did the beloved Reagan say?: Trust, but verify. On trips, we cross-check the vehicle's navigation with the one on my cell phone. And then we look at the AAA map. They are not always in agreement even when they are all three "correct."
ziyulu Champion Author Oklahoma City Posts:8,494 Points:1,601,900 Joined:Aug 2007	Message Posted: Jan 25, 2013 7:25:30 PM Ignore ziyulu Report Abuse Can it be any worse than Google Maps, who told me that nearest Wal-Mart is in Beijing, China?
mike56MI Champion Author Michigan Posts:1,215 Points:307,365 Joined:Aug 2011	Message Posted: Jan 25, 2013 5:54:53 PM Ignore mike56MI Report Abuse Don't trust them.
lonewolf_947 Champion Author New Hampshire Posts:1,280 Points:575,845 Joined:Mar 2011	Message Posted: Jan 25, 2013 5:11:35 PM Ignore lonewolf_947 Report Abuse Its funny, I've used a GPS in my city, placed a destination & you know it doesn't know the shortcuts to take you to your destination....lets stick with maps..... can't go wrong there........
turboz2012 All-Star Author Charleston Posts:677 Points:374,370 Joined:Feb 2012	Message Posted: Jan 25, 2013 4:41:44 PM Ignore turboz2012 Report Abuse GPS system in WV will lead you down a road that isn't there anymore
Taxrefugee Champion Author Arizona Posts:1,397 Points:386,020 Joined:Jan 2012	Message Posted: Jan 25, 2013 3:39:43 PM Ignore Taxrefugee Report Abuse Best navigation system is between your ears. All others are merely to assist that one.
ObieDog Champion Author Maryland Posts:1,961 Points:850,920 Joined:Sep 2010	Message Posted: Jan 25, 2013 3:38:19 PM Ignore ObieDog Report Abuse Why do some think a GPS is god?
skinsfan125 Champion Author Virginia Posts:1,553 Points:282,195 Joined:Jul 2010	Message Posted: Jan 25, 2013 3:17:06 PM Ignore skinsfan125 Report Abuse they can be quite frustrating. especially when you must stop to program it. In a world of texting and driving and eating and talking and putting on makeup that isd quite out of style.
Gazas Champion Author Oakland Posts:2,252 Points:446,900 Joined:Feb 2012	Message Posted: Jan 25, 2013 3:14:16 PM Ignore Gazas Report Abuse Turn it off. Use the map.
PrinceLH Champion Author Ontario Posts:2,692 Points:538,045 Joined:Jun 2011	Message Posted: Jan 25, 2013 3:03:18 PM Ignore PrinceLH Report Abuse They can be dangerous too!
pickNC Rookie Author Winston-Salem Posts:67 Points:627,415 Joined:Oct 2009	Message Posted: Jan 25, 2013 2:49:09 PM Ignore pickNC Report Abuse the more new stuff i buy,the more junk i end up with most of the time.
HorizonChaser Champion Author Montgomery Posts:1,978 Points:454,835 Joined:Dec 2011	Message Posted: Jan 25, 2013 2:39:29 PM Ignore HorizonChaser Report Abuse This is why I refused to have one in my car. I'd rather stick with my Garmin Nuvi.
PathfinderSC Champion Author South Carolina Posts:9,516 Points:1,830,640 Joined:Mar 2008	Message Posted: Jan 25, 2013 2:39:05 PM Ignore PathfinderSC Report Abuse The older one I had was good, These new one is not as good .
BUSMAN1105 Champion Author Atlanta Posts:2,156 Points:1,170,025 Joined:Aug 2008	Message Posted: Jan 25, 2013 2:36:07 PM Ignore BUSMAN1105 Report Abuse YEAH, SOMETIMES THEY ARE NOT THE BEST SOURCE TO GET FROM POINT A TO POINT B!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
tankumo Veteran Author Vancouver Posts:396 Points:69,615 Joined:Dec 2012	Message Posted: Jan 25, 2013 1:47:04 PM Ignore tankumo Report Abuse I am a delivery driver and I use map. It works all the time.
jimgraham Champion Author Akron Posts:10,372 Points:1,979,960 Joined:Oct 2007	Message Posted: Jan 25, 2013 1:11:54 PM Ignore jimgraham Report Abuse POS. Tested one a few weeks ago. It wanted me to drive 3 miles or so out of my way to go 8 or 10 blocks. I was lucky because I kew the area. Good thing. Went on a trip in the same car. The Google map that I printed was not detailed enough in some areas for me to make all the correct turns. The nav system took me ALMOST where I need to go - ALMOST - It DID get me from Akron ALMOST to my destination in PA. It got me to the city proper, but wanted me to go the wrong way on a road (a ONE WAY street). I must have confused it when I did not make the turn. Then it took me back past the area where it wanted me to turn, down the road and across the expressway I had come from, thru a shopping mall, back out onto the road I was on, back PAST the wrong way turn, to a correct right turn and around another right turn down a "divided" street - and wanted me to make a left turn thru a divider to get to my destination. Ergo, I suspect it will work kinda OK for long distance travel - as long as there are no lakes, ponds, logging roads or abandoned streets in your path. For close in work - within 300 yards or so - they are worse than the GPS mapping I had 12 years ago. Overall FAIL.
Tacodan Champion Author Cincinnati Posts:2,314 Points:653,235 Joined:Apr 2011	Message Posted: Jan 25, 2013 12:46:31 PM Ignore Tacodan Report Abuse don't trust them
tnfran Champion Author Arizona Posts:4,378 Points:842,190 Joined:Dec 2010	Message Posted: Jan 25, 2013 12:26:19 PM Ignore tnfran Report Abuse Need them to get back to basics of Navigation; in other words K.I.S.S.
rcornel All-Star Author San Diego Posts:721 Points:227,285 Joined:Jun 2012	Message Posted: Jan 25, 2013 12:18:17 PM Ignore rcornel Report Abuse I'm the same way with SUNOIL. I use my GPS alot.
evowner Champion Author Salem Posts:2,177 Points:358,285 Joined:May 2012	Message Posted: Jan 25, 2013 12:17:34 PM Ignore evowner Report Abuse We have navigation systems in three different brands of vehicles built in different years you can imagine the confusion on operating their controls.
SUNOIL Champion Author Toledo Posts:5,240 Points:1,925,030 Joined:Jul 2007	Message Posted: Jan 25, 2013 12:09:40 PM Ignore SUNOIL Report Abuse I usually don't like the route they send me. If I was in an unfamiliar area I would follow it
CocoPaz Champion Author Santa Barbara Posts:2,370 Points:322,420 Joined:Jun 2012	Message Posted: Jan 25, 2013 12:07:52 PM Ignore CocoPaz Report Abuse mastermariner: you can use them overseas? I have a story about using the wrong exit on a roundabout in Roen, France and having to drive for miles in order to turn around. Funny now; not funny then. We are praying for the family and friends of those hurt on the Texas campus.
schatzila Champion Author Los Angeles Posts:4,944 Points:1,015,645 Joined:Jun 2010	Message Posted: Jan 25, 2013 11:57:58 AM Ignore schatzila Report Abuse Home computers probably frustrate them as well.
jeffbone Champion Author Virginia Posts:1,359 Points:399,920 Joined:Mar 2011	Message Posted: Jan 25, 2013 11:45:36 AM Ignore jeffbone Report Abuse RTFM, you know, that book that comes with every new car...
md11capt Champion Author Denver Posts:3,558 Points:709,980 Joined:Mar 2011	Message Posted: Jan 25, 2013 11:29:08 AM Ignore md11capt Report Abuse Smart apps will dominate.
mastermariner Champion Author Texas Posts:4,247 Points:493,010 Joined:Jun 2011	Message Posted: Jan 25, 2013 11:29:05 AM Ignore mastermariner Report Abuse Indispensable when driving overseas
TripleHs Champion Author Austin Posts:3,355 Points:916,590 Joined:Oct 2009	Message Posted: Jan 25, 2013 11:25:33 AM Ignore TripleHs Report Abuse why bother? it just takes away fun of driving
humblepie Champion Author Toledo Posts:34,191 Points:2,371,370 Joined:Mar 2006	Message Posted: Jan 25, 2013 11:21:33 AM Ignore humblepie Report Abuse i dont even use mine anymore
orphancarguyPE Champion Author PEI Posts:3,843 Points:734,015 Joined:Jan 2011	Message Posted: Jan 25, 2013 11:08:08 AM Ignore orphancarguyPE Report Abuse Exactly--a GPS only unit is easy to understand and program, portable between vehicles, or even when walking, and basically simple because that is its ONLY function. If it dies, get another--good for years. I NEVER get the 'upgraded infortainment' system in a vehicle, because its just a hellishly complicated 'nother thing to learn and more than likely, another insanely complicated thing that can malfunction when you should be paying attention to your driving, not fighting with a machine. A radio is a radio, a GPS is a GPS, and a phone is a phone; don't mix them.
Norm10 Champion Author British Columbia Posts:3,342 Points:162,925 Joined:Dec 2010	Message Posted: Jan 25, 2013 11:06:22 AM Ignore Norm10 Report Abuse I thought it was now illegal in most jurisdictions to play with electronics while you are driving!
YaBassa Champion Author Michigan Posts:2,425 Points:516,125 Joined:Nov 2011	Message Posted: Jan 25, 2013 11:05:34 AM Ignore YaBassa Report Abuse My phone is good enough
playtimeCLE Champion Author Cleveland Posts:8,555 Points:1,543,400 Joined:Nov 2008	Message Posted: Jan 25, 2013 10:59:59 AM Ignore playtimeCLE Report Abuse I'd rather buy the GPS unit I want & put it up somewhere where the wife & I can both see it & make our adjustments to it. GPS on phones are nice, but I don't want to hold my phone while driving any more then I want to hold a map while driving.
VaPider Sophomore Author Richmond Posts:239 Points:98,880 Joined:Nov 2012	Message Posted: Jan 25, 2013 10:59:08 AM Ignore VaPider Report Abuse No GPS system is perfect as there is so much construction and re-routing of roads to be able to keep up 100%. Most systems are outdated within a few months...just use a smart phone.
lesabreAZ Champion Author Phoenix Posts:1,686 Points:411,480 Joined:Nov 2011	Message Posted: Jan 25, 2013 10:57:33 AM Ignore lesabreAZ Report Abuse Get a map
BIGALRPH Veteran Author St. Louis Posts:418 Points:146,115 Joined:Nov 2012	Message Posted: Jan 25, 2013 10:50:38 AM Ignore BIGALRPH Report Abuse Everyone has a phone. Many people have smart phones. So the car navigation system your stuck with it as well as paying for the service to connect it. When it malfunctions or breaks your still stuck with it until you get a new car.
Snowball2013 All-Star Author Yakima Posts:548 Points:119,000 Joined:Jan 2013	Message Posted: Jan 25, 2013 10:50:34 AM Ignore Snowball2013 Report Abuse Computers aren't perfect.
qwerty17 Champion Author New Jersey Posts:3,650 Points:1,116,925 Joined:Oct 2009	Message Posted: Jan 25, 2013 10:45:05 AM Ignore qwerty17 Report Abuse too much of a good thing.
bwp9970 Veteran Author Alabama Posts:253 Points:267,025 Joined:Nov 2010	Message Posted: Jan 25, 2013 10:35:56 AM Ignore bwp9970 Report Abuse Will not buy one installed in car.