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Author Topic: Station Features: Full Service Back to Topics
cnygas

Champion Author
New York

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Message Posted: Oct 4, 2013 6:25:05 PM

Under the features section have a "Full Service" or "partial full service" option. I go by two stations, one is all full service and the other has a full service lane at certain times of the day.
Full service is important to the elderly, or limited mobility people.
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kwzh
Champion Author San Jose

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Message Posted: Oct 20, 2013 3:43:37 AM

Thanks for doing that, scoutmaster. I considered doing it myself, but I wasn't prepared to work on a good wording.
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Retired-Coastie
Champion Author Arkansas

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Message Posted: Oct 18, 2013 9:27:18 AM

I have not seen a "Full Service" station in years! I would not trust someone monkeying around under my hood anyway. I agree just pumping your gas for you is NOT full service.
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Oct 18, 2013 6:53:47 AM

Great idea kwzh. I added a version of your question to this topic.
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DavisSta
All-Star Author San Francisco

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Message Posted: Oct 18, 2013 1:11:45 AM

The point of my post was just to point out that the terms "full service" and "partial full service" (in the words of the original poster) could encompass a variety of different scenarios, and different people might interpret these terms differently.

From that I draw two conclusions: (1) It would be cumbersome to have checkboxes to capture all the variations; probably the station notes field would still have to be used to describe the details for the particular station. (2) Assuming a "full service" checkbox were added to the MSL, it would be important to include in the right-hand column of the MSL entry form a definition of what the term means for GasBuddy purposes. We don't want another ambiguous MSL item, such as the propane checkbox or the number of pumps, that will be interpreted different ways by different MSL editors.
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kwzh
Champion Author San Jose

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Message Posted: Oct 17, 2013 11:19:22 PM

scoutmaster's definition is correct, except that it's missing the qualifier "historically". Terminology seems to have evolved in the meantime.

Hm, maybe "What does Full Service imply to you" should be a poll question.
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Gas_Buddy
Champion Author Maryland

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Message Posted: Oct 17, 2013 2:16:40 PM

scoutmaster:

While I believe that "full service" means an attendant greeting you, pumping fuel, cleaning your windshield, and asking if you want your fluid levels and tire pressure checked (let alone "adding" to your windshield fluid reservoir), and possibly chatting with you, a recent National Shopping Service survey (again) found that today’s motorists prefer "a quick pit stop instead of a leisurely visit to a full-service station."

Full-service stations have a niche and it's mostly in more wealthy areas where people are willing to pay for the convenience of not having to check the vehicle themselves (or for knowing that their vehicle is checked, at least minimally), and it's something enjoyed or useful for older people and those who don't want to get out in the rain or cold. But for most people, "full-service" isn't what you consider "full-service"; full-service to most people is "mini-service", simply filling fuel tank. It's "full-service" to those people because all they're concerned with is "getting gas", not checking the vehicle.

It's interesting to note that about one-fourth of Kwik Fill’s stations, including most in the Pittsburg area, offer full service.

I tend to agree with DavisSta that "full-service" is (though I personally disagree with the definition) whatever people want it to be, even if it's just having someone else pump your fuel.

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scoutmaster
Champion Author Pittsburgh

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Message Posted: Oct 17, 2013 6:34:27 AM

Full service is an attendant washing your windows, checking your oil, etc. An attendant just pumping your gas is not full service.
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DavisSta
All-Star Author San Francisco

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Message Posted: Oct 17, 2013 12:19:42 AM

As others have noted, there can be a range of different levels of "full service" and the station may or may not charge extra for the service. I generally record the details in the station notes section of the MSL when I am aware of them.

Here are some examples illustrating the variety:

1. This station offers full serve at a higher price per gallon. In the photo, the self-serve prices are on the larger, white sign and the full-serve prices are on the smaller, blue sign. It has separate self-serve and full-serve pumps.

2. Rather than having a different per-gallon price, this station offers full serve at a fixed cost of $4.00.

3. All purchases at this station are full serve--the station does not offer self serve. There is just one set of prices on the sign and those prices are full-serve prices.

4. This station will (or at least used to) pump gasoline for senior citizens at no additional charge. See the "senior citizens gas pump service" sign in the first photo.

5. Additionally, by law in California, every gas station that has on duty more than one employee not exclusively assigned to food preparation must pump gasoline for disabled drivers at no additional charge.

So I think that if a "full serve" check box were added to the MSL, instructions would have to be included specifying exactly what we mean by full serve. In many instances, I think the Station Notes field would have to be used to clarify the details and costs, if any.
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TxJeans
Champion Author Tampa

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Message Posted: Oct 6, 2013 3:39:39 AM

cnygas - "Thank you CampKohler. I thought I saw it somewhere, I wish there was a better way to search the forums."

I believe there are topics indexed on CK's personal wikilist regarding searching of the forums. In one of those topics on the subject of searching the forums, I think someone gave some means of searching the forums other than the standard forum search tools. See if you can find what you are looking for on the Wiki and if it is linked back to the forum so you can find the discussion and existing search parameters.

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kwzh
Champion Author San Jose

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Message Posted: Oct 6, 2013 3:31:42 AM

"Partial full service" is an oxymoron; I'd prefer to avoid the term.

I don't know whether a modern-day station advertising "Full service" tends to provide oil check and such, or if it just means "Attendant will pump gas for you". It's been a while since I've seen one. How consistent is this indicator, across the USA/Canada?

I guess my tentative recommendation would be to not add the checkbox, but include the info in the free-form MSL comment, with a description of exactly what services are provided.
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cnygas
Champion Author New York

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Message Posted: Oct 5, 2013 2:54:26 PM

Thank you CampKohler. I thought I saw it somewhere, I wish there was a better way to search the forums.
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CampKohler
Champion Author Sacramento

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Message Posted: Oct 5, 2013 2:06:23 PM

This suggestion has been added to the Suggestion Tracking List as a new topic on an existing subject.
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Oct 5, 2013 8:46:08 AM

This would be great as long as full service means full service and not just no self-service. What I mean by that is full service checcks your oil, cleans your windows, etc.
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Gas_Buddy
Champion Author Maryland

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Message Posted: Oct 4, 2013 8:20:00 PM

Indicating "Full Service" is a good idea, but there should be an indication (perhaps in Station Notes) of the price difference between non-full service and full service. For example, I know the gas station in Rosslyn Virginia (the "church gas station" if Scrapheap is familiar with it) used to provide full service upon request but had a higher per gallon price than if you pumped fuel yourself.

As for "partial full service", I wouldn't suggest that because "partial" is too subjective and different gas stations may have different things they do.

As for "Full service is important...", for your reference: The United States Department of Justice, Civil Rights Division, Disability Section issued a release in May, 1999 to inform self-service gas stations of their duty to assist disabled persons to pump gas. The Americans with Disabilities Act (ADA) requires that self-serve stations provide equal access to their customers with disabilities. Gas stations are public accommodations and therefore subject to the ADA.

If necessary to provide equal access, gas stations must:

Provide fueling assistance upon request to an individual with a disability (one who has either a disability placard or license plate). A service station or convenience store is not required to provide such service at any time that it is operating on a remote control basis with a single employee, but is encouraged to do so, if feasible.

Let patrons know (e.g., through appropriate signs) that customers with disabilities can get fueling assistance by either honking or otherwise signaling an employee.

Provide the fueling assistance without any charge beyond the self-serve price.

Other rules governing gas stations also provide that:

Employees are not required to pump gas for drivers with a disability if someone able to pump gas is also in the car.

Attendants are not required to perform additional full-service duties such as cleaning windshields and checking oil.

Gas stations may have policies that limit the hours they can provide alternative service.

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Scrapheap
Champion Author Virginia

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Message Posted: Oct 4, 2013 7:22:23 PM

I would like to see this implemented. I would also like to see the ability to search by station features.
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