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Author Topic: ban people who continually report false prices Back to Topics
famgas2013

Rookie Author
Detroit

Posts:1
Points:9,970
Joined:Sep 2013
Message Posted: Sep 30, 2013 10:38:42 AM

This website is nice but there are a few problems, we have 3 people who on a regular basis report our stations credit price as the cash price or they just raise our prices.. There needs to be a way for the stations who choose to set their own prices on this site to make it password protected or you need to ban repeat offenders. Most stations are small businesses unless you are dealing with speedway, etc and every little bit counts. We don't make that much money on gas so it is really frustrating to see people abuse this feature.

What can we do to stop this?
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Fredelin
All-Star Author Toronto

Posts:730
Points:71,015
Joined:Jul 2013
Message Posted: Oct 3, 2013 9:23:33 PM

Hi Everyone,
Anyone regularly and voluntarily reporting false prices should be reported!!!
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CampKohler
Champion Author Sacramento

Posts:11,473
Points:1,836,945
Joined:May 2007
Message Posted: Oct 1, 2013 2:12:20 PM

This suggestion has been added to the Suggestion Tracking List as new subjects.
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Gas_Buddy
Champion Author Maryland

Posts:28,510
Points:3,362,300
Joined:Aug 2004
Message Posted: Sep 30, 2013 8:26:06 PM

While most of us (especially the long time members) are concerned about the absolute accuracy of price posting, and we recognize that errors will happen, the website is "member driven", with members posting the fuel prices they are to have actually observed (either from the pump or the overhead signs). This website is unlike other fuel price websites (such as AOL Auto, Motor Trend, and MSN) which display prices based on credit card transactions (and which don't take into consider cash prices at dual priced or cash-only stations).

Unfortunately, from a member's perspective (which is all I can speak for), allowing stations to password protect prices for their stations would go against the premise of the website, and would "force" stations to ensure that prices are always timely reported (in the absence of reporting by "volunteer members") in order to be of value to the viewing members.

As for "banning repeat offenders", the moderators (and Gas Buddy in general) takes false price posting seriously, it's simply a matter of the difficulty of determining "legitimate" posting errors (i.e., mistyping, confusion of stations, misreading prices and/or late price posting (after a price has taken place, among other errors) from false price posting. And, to ensure that members aren't banned without cause, Gas Buddy attempts to contact the "offending member" to try to determine the cause of the error and ensure the accuracy of future posting. Further compounding the problem is that, while Gas Buddy guidelines are that the cash price be posted (generally being the lowest price available to the general public), some members continue to post the credit price citing that "that's how people pay...they don't carry around that much money."

As TxJeans noted, most people report the price seen while driving by the station (not the price on the pump). Unfortunately, as there's not common overhead sign consistency (some stations post the price for regular and diesel, some post the price for regular mid-grade premium and diesel, still other stations post the price for regular mid-grade and diesel. That too can lead to "honest price posting errors."

That said, Gas Buddy takes the issue seriously and has and continues to ban price posting offenders.

As to "what can we do to stop this", the simple answer is you (as a member) can report the offending member by clicking on the "Help" link at the top of each page, clicking on the "Leave Feedback" link, and then completing the form that opens. Again, realize that Gas Buddy management tries to ensure the member's posting are unintentional or intentional before suspending or banning a member, and realize that while the Gas Buddy staff is relatively small, they receive numerous message posts and e-mails daily, and they may not be able to take action as quickly as many of us would like.

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TxJeans
Champion Author Tampa

Posts:6,104
Points:630,640
Joined:May 2004
Message Posted: Sep 30, 2013 7:10:33 PM

Hello famgas2013 - Welcome.
When you say "our stations" are you the owner/operator of the stations or are you saying "our stations" as in the stations in our area?

Members are to report the CASH price. In reality they, for the most part, post what is on the curbside sign.

If you join GB-Direct, you can post your own prices. Members can still post their prices. Currently, there is no easy way to deal with the cash/credit dual pricing.

Are these stations "dual priced" stations? And, if so, are both the cash and credit prices posted street side in easily identified manner?

If you read through the forum, there are many threads that discuss the cash/credit issue.

There are also several threads on reporting the arm chair or APPS awards chasing members.

here is one link: please especially take note of rspiano's response. and the response from "DON" from GBO.
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