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Author Topic: Anyone Else? Back to Topics

Sophomore Author

Joined:Dec 2011
Message Posted: Sep 20, 2013 11:16:36 AM

Just recently upgraded my phone to the Samsung Galaxy S4 and the mobile app does not work for me. Anyone else out there have the same phone and isn't having the problem or maybe has the same phone and is having the same problem?Thanks-
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Champion Author Tampa

Joined:May 2004
Message Posted: Sep 20, 2013 7:07:35 PM

Hello TMartin,
You posted this in the Talk Back to Us on 9/15. That thread got side-tracked with some "debris" but was brought back in line. I had left you a WB message suggesting you return to provide more information in that thread:

TBTU: Any one else?

We need some more information to advise you...
Which OS, which provider and what version of GB app?
What exactly isn't working?
Have you rebooted and reinstalled the APP?
Did you remember to log back in when you got the new upgraded phone?
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