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Author Topic: Allow users to change the home site in their profile Back to Topics
jdeking

Rookie Author
Tampa

Posts:49
Points:528,580
Joined:Oct 2010
Message Posted: Dec 22, 2012 4:29:22 PM

I joined GasBuddy when I lived in the Tampa, FL area. I moved out of Florida a year ago but have not been able to change the "home site" in my profile from Tampa, FL to Asheville, NC. My time in Florida was temporary and I never intend to go back, but my profile still says that I'm in Tampa (although my profile picture shows me amongst the rocks in the mountains).

The only way that I can think of to change my home site is to abandon the points I have accumulated and create a new account with a different user name. I'd prefer to keep my points, but if I have to lose them it wouldn't be tragic.
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CampKohler
Champion Author Sacramento

Posts:13,175
Points:2,089,100
Joined:May 2007
Message Posted: Jan 7, 2013 11:45:22 PM

Old wisdom resurfaces.
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Pmgr
All-Star Author San Antonio

Posts:822
Points:578,535
Joined:Jan 2013
Message Posted: Jan 6, 2013 1:11:15 AM

good idea
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MARIOWERX
Champion Author Vancouver

Posts:18,782
Points:2,287,315
Joined:Oct 2008
Message Posted: Jan 5, 2013 8:55:23 PM

Must not be a pressing problem as been over 2 weeks since request and answer posted.
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CelticHeart
Champion Author Detroit

Posts:142,536
Points:3,811,775
Joined:Aug 2004
Message Posted: Jan 5, 2013 8:06:54 PM

I' m going to start looking at avatars now to see where people are from. It' s so easy to tell that jdeking is from Asheville, just by the pic.

With my current avatar, I guess I'm now from Bethlehem.
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roxanebay
All-Star Author Nova Scotia

Posts:930
Points:480,565
Joined:Jun 2008
Message Posted: Jan 5, 2013 6:49:07 PM

You have to send a request to the gasbuddy contact us... I had to do it when I moved from Ontario to Nova Scotia (that's in Canada for those who are wondering)
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Gas_Buddy
Champion Author Maryland

Posts:30,012
Points:3,680,000
Joined:Aug 2004
Message Posted: Jan 4, 2013 8:32:58 PM

jdeking:

Just wondering, but as your profile still indicates you're still a Tampa member,

jdeking
Rookie Author
Tampa
Posts:11
Points:75,345
Joined:Oct 2010

have you contacted the moderators yet to request a change? Or have you decided to not make the change? In either case, perhaps you can suggest this topic be closed if your concerns have been answered.
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TxJeans
Champion Author Tampa

Posts:7,587
Points:854,430
Joined:May 2004
Message Posted: Jan 4, 2013 7:23:59 PM

kwzh "Now we're getting to a viable suggestion. If we take it as a given that the mods are *not* interested in making the change that the OP describes, then I agree that it would be good to mention the *right* way to do it, on the same page where other member fields can be edited. It doesn't have to be a button -- just some text saying "If you want to change your home site, contact us directly." "

Again - totally on the mark!
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kwzh
Champion Author San Jose

Posts:23,381
Points:4,321,905
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Message Posted: Jan 4, 2013 3:38:27 PM

scoutmaster writes,
> I would agree the primary reason is to prevent abuse.

Specifically, the mods have said in the past that they're concerned about members gaming the system by site-hopping to gain top spot on the scoreboard of low-membership areas. I don't know how likely this is, but it's their call.

> Also, since this is such an uncommon change, I see no reason to change the way this is handled.

And the mods have also seen no reason to make the change -- there's no point in automating it until the manual requests become more than they're comfortable with handling.

CampKohler writes,
> explains that the only way is to PM a mod. How about that for a frustration saver?

Now we're getting to a viable suggestion. If we take it as a given that the mods are *not* interested in making the change that the OP describes, then I agree that it would be good to mention the *right* way to do it, on the same page where other member fields can be edited. It doesn't have to be a button -- just some text saying "If you want to change your home site, contact us directly."
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Jan 3, 2013 10:25:18 PM

I would agree the primary reason is to prevent abuse. Also, since this is such an uncommon change, I see no reason to change the way this is handled.
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CampKohler
Champion Author Sacramento

Posts:13,175
Points:2,089,100
Joined:May 2007
Message Posted: Jan 3, 2013 8:47:44 PM

Another reason for allowing self-change is that it is something that seems intuitive that a member should be able to do, so the member spends a lot of time looking for it, when in fact it can't be found. So the member, in frustration goes to the forum, asks and is told the bad news.

If nothing else, a self-change button could be provided that, when clicked, explains that the only way is to PM a mod. How about that for a frustration saver?
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TxJeans
Champion Author Tampa

Posts:7,587
Points:854,430
Joined:May 2004
Message Posted: Jan 3, 2013 8:31:26 PM

I suspect it is two-fold.
1 - To prevent abuse (not sure what the abuse would be, but have heard that reason thrown about.
2 - The way the sites are built - you have to log-into each one separately, so I suspect that they have front end and back end aspects of the site. The front ends are probably not linked directly. It would be the same reason that you could have several FSL for more than one area but can't see them all from one area.

Just my guess, could be way off.
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CampKohler
Champion Author Sacramento

Posts:13,175
Points:2,089,100
Joined:May 2007
Message Posted: Jan 3, 2013 4:41:01 PM

This suggestion has been added to the Suggestion Tracking List as a new topic on an existing subject.

It seems like it would be reasonable to allow a change that would be locked in for some period of time before another change would be allowed. 3 months? 6 months? Any more often than that could be done by request. That would offload the work from moderators in the majority of cases. The actual switch could be delayed from the request by some period if the shock of such a change would be just too great for the human mind to contemplate.
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Gas_Buddy
Champion Author Maryland

Posts:30,012
Points:3,680,000
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Message Posted: Jan 3, 2013 10:20:56 AM

1stupedaso:

"it seems the standard answer to editing your home page is this is a free site, don't suggest an improvement"

On the contrary. While that may be somewhat of a standard answer for suggestions that are of the "I think it would be nice to know about this research..." type issues, those areas that other organizations sell information on (as does, I believe, Gas Buddy, what you've got in this thread is people simply telling the member how to go about making the change.

With hindsight, I probably should have included in my earlier post that the moderators have said (in other discussions) that they want to reserve the right to make "home site" changes in order to preclude misuse of the "change" feature.

That said, it would be nice to know if jdeking contacted the moderators to make his home site change.

And, in my opinion, because this is a free site, Gas Buddy doesn't have to be and shouldn't be everything for everyone simply because it's on the internet, nor should the free app be everything for everyone. I say that in part because many members have said, very vocally, that they refuse to look at advertising, that advertising should be removed, etc. If members refuse to view advertising, advertisers will refuse to support the website; if the website has not financial support, there's no reason Gas Buddy should be charitable and continue. The alternative, charging members to support/use the website, isn't viable...is it?

So maybe, to respond to your post, no one's saying you can't make suggestions; just that not every suggestion should be implemented simply because some members like the suggestion, regardless of whether or not you pay for membership. Just like with other websites. And just because you make a suggestion, that doesn't mean that every other member has to agree with it, or shouldn't make comments as to why (some) suggestions shouldn't be implemented. Even if, in my opinion, their reason is that the suggestion is asking a lot from a no-fee website.
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Jan 3, 2013 9:52:40 AM

"it seems the standard answer to editing your home page is this is a free site, don't suggest an improvement"

I'm not sure where you are getting that from. You can edit certain things on your home page but your home site is not one of them.
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1stupedaso
Veteran Author Kentucky

Posts:343
Points:347,065
Joined:Dec 2012
Message Posted: Jan 3, 2013 8:54:32 AM

it seems the standard answer to editing your home page is this is a free site, don't suggest an improvement
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scoutmaster
Champion Author Pittsburgh

Posts:98,141
Points:3,897,465
Joined:Mar 2003
Message Posted: Jan 3, 2013 6:38:18 AM

It's right here kinger9976433.

I think the reason this isn't allowed is to prevent abuse by the membership. But hey, if you want the official GB answer, send a PM to one of the moderators.
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kinger9976433
Rookie Author California

Posts:42
Points:115,100
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Message Posted: Jan 3, 2013 1:38:07 AM

I have recently relocated to CA from OH and also find it annoying that it's not an option to easily change one's own home site. kwzh, I spent a few minutes looking through the FAQ and did not see this covered, other than mentioning to contact Gas Buddy. Points are cumulative though without regard to where one's home site it located.
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maxstar
Champion Author Chicago

Posts:22,149
Points:1,457,100
Joined:Feb 2011
Message Posted: Dec 23, 2012 8:59:15 PM

"The only way that I can think of to change my home site is to abandon the points I have accumulated and create a new account with a different user name."

That is one way to handle the issue but I would use the advice scoutmaster and Gas_Buddy provided if you want to hang on to the points you have.

CelticHeart is right on point about your picture and the home site. Not sure why you would expect anyone to use an avatar to determine what your home site should be.
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scoutmaster
Champion Author Pittsburgh

Posts:98,141
Points:3,897,465
Joined:Mar 2003
Message Posted: Dec 23, 2012 4:32:22 PM

Considering the OP has earned less than three months of points in 2+ years I don't think it's a big deal if he loses his points.
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CelticHeart
Champion Author Detroit

Posts:142,536
Points:3,811,775
Joined:Aug 2004
Message Posted: Dec 23, 2012 3:28:42 PM

Hope you get it changed soon, you don't have to lose points. Must say, though, that the mods probably don't spend a lot of time looking at pictures to see if that is Tampa, FL, or Asheville, NC in your profile. :)
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kwzh
Champion Author San Jose

Posts:23,381
Points:4,321,905
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Message Posted: Dec 23, 2012 3:30:16 AM

scoutmaster and Gas_Buddy have already covered the basic facts; I'd just like to add (for benefit of jdeking or anyone else reading the thread) that this is covered in one of the FAQ entries. (I won't provide a direct link this time since I don't have it immediately at hand, but once you know it exists, it shouldn't be too hard to find, I hope.)
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Gas_Buddy
Champion Author Maryland

Posts:30,012
Points:3,680,000
Joined:Aug 2004
Message Posted: Dec 22, 2012 6:49:07 PM

Not sure why you think "The only way...to change my home site is to abandon the points I have accumulated and create a new account with a different user name. I'd prefer to keep my points, but if I have to lose them it wouldn't be tragic."

As scoutmaster suggested, simply contact the moderators and request your home site be changed from X to Y. To do so, simply click on the Help link (at the top of the page), a page titled (on the right side) "Website Feedback" will open. Click on the "Leave Feedback" link, and simply fill out the information asked.

Realize that the moderators receive a lot of e-mails and inquiries, that this is the holiday season and they're likely lightly staffed, but you should see the change in a matter of days. In the unlikely event you don't get a response in a timely manner (it's possible that your request might get missed), simply make a second request.

There's no reason you should be losing all the points you've accumulated, and I'm sure the Gas Buddy members in the Asheville, North Carolina area will look forward to your price posting, helping them be more knowledgeable shoppers.

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scoutmaster
Champion Author Pittsburgh

Posts:98,141
Points:3,897,465
Joined:Mar 2003
Message Posted: Dec 22, 2012 4:45:50 PM

Contact the moderators. They are able to change you home site.
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