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Author Topic: How about replying to e mails Back to Topics
MustangEddie
Champion Author
Long Island

Posts:15,835
Points:3,324,470
Joined:Oct 2005
Message Posted: Aug 24, 2014 12:38:16 AM

Non response to emails about chronic wrong price posters & other issues now seems to be the norm. I've probably sent in the neighborhood of 25 e mails to the mods in the last 6 months & one was replied to 2 months after the fact.
REPLIES (newest first) Post a Reply
lm51
Rookie Author Indiana

Posts:23
Points:863,985
Joined:Dec 2010
Message Posted: Mar 5, 2015 2:57:53 PM

Gas Buddy,
You tell me. I can see that there would be an advantage for these stations to have lower incorrect prices posted by GB_Direct. This would be unfair for other stations that have the correct higher prices posted. If GasBuddy has knowledge of incorrect postings by GB_Direct and nothing is done, something smells. GasBuddy should require all postings by GB_Direct to be the pump price and obviously that's not happening.
Gas_Buddy
Champion Author Maryland

Posts:30,737
Points:3,818,085
Joined:Aug 2004
Message Posted: Mar 5, 2015 2:01:47 PM

lm51:

"It would lead me to believe that there is some ulterior motive or financial reason for posting lower prices than what is charged at the pump..."

Are you saying that Gas Buddy has an ulterior motive for having prices posted that aren't what is charged at the pump? Or are you saying that Gas Buddy is being paid or provided some other financial return for intentionally allowing false prices to be posted by Pilot/Flying J and Loves?

Just trying to make sure I understand the post correctly.
lm51
Rookie Author Indiana

Posts:23
Points:863,985
Joined:Dec 2010
Message Posted: Mar 5, 2015 10:00:50 AM

I have yet to receive a response after reporting numerous times the deceptive posting of wrong diesel fuel prices posted by GB_Direct in Indiana. I've reported this numerous times over a lengthy period of time and have received no response. It would lead me to believe that there is some ulterior motive or financial reason for posting lower prices than what is charged at the pump by Pilot/Flying J and Loves by GB_Direct after GasBuddy has knowledge that this is occurring.
scoutmaster
Champion Author Pittsburgh

Posts:101,711
Points:4,035,790
Joined:Mar 2003
Message Posted: Mar 5, 2015 7:28:24 AM

If I remember correctly, James Calvin was banned from the MSL by the moderator CC for changing info on a station in the MSL that James Calvin personally verified. Now I don't know where the moderator CC lives but the station in question was in James Calvin's area. The lack of response but the moderators to this issue is typical.
TxJeans
Champion Author Tampa

Posts:8,117
Points:887,410
Joined:May 2004
Message Posted: Mar 5, 2015 12:24:17 AM

JamesCalvin- had you been doing a lot of MSL edits? Especially doing things like changing the address format/cross streets, or branding?

I believe the mods have the ability and have used it to remove access to editing the MSL for some users. It seems from what I have read that some of them were not notified of the "ban" from editing the MSL when it happened and only learned about it after not being able to edit and contacting the mods through the (sometimes slow) "contact us" or "PM" route.
Gas_Buddy
Champion Author Maryland

Posts:30,737
Points:3,818,085
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Message Posted: Mar 4, 2015 3:54:08 PM

JamesCalvin:

I haven't had any problem accessing the Master Station List from my primary Gas Buddy sites, and just logged onto the Lancaster Gas Buddy sites. I was able to access the Master Station List by both the "Gas Prices" link on the "link bar" at the top of the page (and the subsequent "Master Station List" link on the secondary bar, and I was able to access the Master Station List using the Master Station List link at the bottom of the page.

How are you trying to access the Master Station List and what, if any, error messages are you getting? And, what device are you using, and/or mobile app, and/or version of the app are you using. The more information you can provide, the better we may be able to help you until the moderators clear their apparent (based on messages I've got) backlog of e-mails, messages, etc.
JamesCalvin
Champion Author Lancaster

Posts:6,533
Points:1,297,085
Joined:Nov 2011
Message Posted: Mar 4, 2015 12:32:03 AM

Somehow, I have not been able to access the Master Station List for some time.

I have written many emails, but to no effect.

Are the moderators not at home?
Mininana
All-Star Author New York

Posts:836
Points:83,515
Joined:Dec 2014
Message Posted: Mar 3, 2015 4:13:34 PM

e-mails? how do you do that?
JKazakus
All-Star Author Indiana

Posts:807
Points:212,095
Joined:Jan 2014
Message Posted: Mar 2, 2015 12:55:40 PM

I agree with lm51
lm51
Rookie Author Indiana

Posts:23
Points:863,985
Joined:Dec 2010
Message Posted: Mar 2, 2015 11:43:15 AM

In my area of Indiana, the biggest wrong price poster of diesel fuel is GB_Direct. I have reported this numerous times and GasBuddy allows or promotes the deceptive practice of the posting of diesel fuel prices that are about 25-30 cents less that what the pump price is by GB_Direct. This is unfair to other stations that have the correct prices posted and appears to have a higher price than the Pilot station that has the wrong price.
jonesnco
Rookie Author Oklahoma City

Posts:6
Points:653,995
Joined:May 2004
Message Posted: Feb 28, 2015 1:22:19 PM

yet they appear to have time to develop a top 30 day posting list that reeks of people gaming the site with bogus price reports. Just today a person who has not been on the top 30 posting list in my city since the list started suddenly appeared with 1800+ price reports. So either someone can generate 1800 reports in a few hours, or the system is so buggy it can't generate accurate lists. Where this becomes concerning is that I have tracked my prices and at least for my listed number of reports it tracks very accurately. So if someone can generate a thousand plus posts in an hour or two... yeah I'm not sure how that can be done legitimately - especially given we are in the middle of an ice storm. Where this becomes related to the topic of the thread is I have emailed gasbuddy's support multiple times about this issue for weeks with no responses. At least when I pointed out chronically abusive postings of incorrect prices in the past I would be sent a canned email message but now they just seem to ignore anything sent to them.

I think the saddest example I know of for incorrect price reporting was when three local GasBuddy members were reporting prices for a station that had closed over a week before - signs taken down, trash trucks loading the fixtures for haul off, etc. I had sent an email at the time to GasBuddy telling them that the station had closed and that members were reporting prices when even the signs outside the station had been taken down. Needless to say nothing was done except eventually the station was removed from the local listings.

As for madfueler's suggestions, I completely agree and have felt this would have been a good idea for some time. Heck I would even volunteer to help verify pricing was correct in my area. I don't personally know anyone who is a member of GasBuddy in my area but I recognize usernames and can generally tell you by looking at them if their postings are usually accurate or less so...and who seems to always have 50+ prices posted across half the city within a 2 to 3 minute window. Some means to report this, if not police it, would be great.
MadFueler
Champion Author Winston-Salem

Posts:4,572
Points:955,920
Joined:Sep 2012
Message Posted: Feb 28, 2015 9:31:59 AM

danindenver: As scoutmaster indicates below, the MSL feature uncheck solution isn't a complete one - but it certainly is better than nothing. At lease under those circumstances those who want to post a bogus fuel grade will have to make the effort to either click the "add a fuel type" link on the app, or post it on the Web site.

Yes, indeed, it would be nice if the Web site had a similar measure in use; that way, we would know beyond doubt that all such bogus postings are deliberate and not accidental. (That is, of course, given that the station's MSL page is up-to-date on grades sold to begin with.)
MadFueler
Champion Author Winston-Salem

Posts:4,572
Points:955,920
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Message Posted: Feb 28, 2015 9:19:34 AM

topcat57: "They just need to return our ability to police ourselves so they only have to get involved in serious cases."

Hear, Hear! It used to be that for most members, it only took a cautionary word or two on the whiteboard from a local senior member to make them straighten up and fly right; but suddenly and without notice, the policy changed to just reporting all such activity to the mods and admonishing the offenders on their whiteboards became an offense. In fact, this got several pillars of the GB community banned from being able to write on whiteboards at all, only finding out after the fact what they had done and why what was previously their duty was now "wrong." That is another source of e-mail inundating the mods.

Perhaps there was a problem with there being a few cases of the senior members' venting ire and frustration along with correcting and admonishing, but that shouldn't, IMO, have led to dissolving the entire practice. Instead, GB should select an elite corps of supplemental volunteer moderators, train them to do their duties in a more consistent "professional" manner, and give them access to information as well as just a modicum of disciplinary power (such as short-term price posting or forum bans). The worst offenders can then be handed off "upstairs" and dealt with accordingly.
scoutmaster
Champion Author Pittsburgh

Posts:101,711
Points:4,035,790
Joined:Mar 2003
Message Posted: Feb 28, 2015 6:47:17 AM

You can post all grades from the web site whether the station sells those grades or not. You can also add a grade for the app (Android, I don't know about of the others) so just un-checking a grades box in the MSL doesn't ensure people won't post prices for a grade a station doesn't carry.
danindenver
Champion Author Denver

Posts:8,111
Points:1,992,030
Joined:May 2005
Message Posted: Feb 28, 2015 1:41:05 AM

After months of agonizing over bogus posting of diesel prices, I just came up with a solution:

- Go to the Master Station List.
- Find the station in question.
- Uncheck the box for diesel.

I just added a diesel option for a station that I pass, occasionally, and realized that I could delete the option on a different station.

If this works, there is no need to bother the mods.

MustangEddie
Champion Author Long Island

Posts:15,835
Points:3,324,470
Joined:Oct 2005
Message Posted: Jan 8, 2015 2:29:16 AM

easternsierra non-response has nothing to do with the holidays it has been the norm now for the last few years.Ad revenue & site clicks is all that GB cares about now. Interaction with the members that actually made this site a success is not so don't hold your breath.
easternsierra
Champion Author California

Posts:1,037
Points:111,690
Joined:Dec 2014
Message Posted: Jan 6, 2015 7:24:01 AM

I'm not going to read all the replies here right now, but I'm going yo chime in that I am also experiencing this problem. I was pleasantly pleased when I received a prompt response to a problem early on. Since then, I feel ignored by the mods. It almost made me want to quit since I'm so new in here. I did advise them in my last email about not receiving the points for submitting email addresses to "Tell a Friend" that I will not provide any more if they do not credit the account. I was advised that they don't care about things, like if posters lose their racing stripes for consecutive days due to a technical glitch. I don't have any yet to worry about, but if you've earned them , it would be disappointing to see them disappear. I hope that they get more help and things will improve soon. I felt that the lack of response that I've received may be due to holidays and possibly their determining priority of message subject/content.
Liefhebber
Champion Author Chicago

Posts:5,913
Points:1,144,375
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Message Posted: Jan 5, 2015 2:37:20 AM

My last two emails to Gas Buddy have been ignored, but now I don't feel so alone. Looks like nobody can get a response so I'm glad I haven't kept beating my head against the wall by sending more emails asking why they haven't answered me in 9 months. They say they have just a few people to answer a ton of emails, but really, if the vast majority of emails are being ignored they should stop suggesting that people write emails to them with questions, comments, suggestions, etc. Clearly it's beyond their capacity to answer emails in a timely manner (or at all, most times) so they should shut down the ability for folks to send them new emails until they come up with a solution.
MustangEddie
Champion Author Long Island

Posts:15,835
Points:3,324,470
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Message Posted: Oct 24, 2014 7:10:38 PM

Mod Jessica, I have sent numerous e mails(Probably in excess of 50) through the contact us link about chronic wrong price & info poster Fonedoc who with 2 screen names has in excess of 250 wrong postings in the last 10 weeks & only 2 were responded to.If you have contacted him nothing has changed which is why I posted many of his wrong postings in the thread problems with other members posts. There was no need to lock that thread. If someone would respond to the e mails I would not have posted to that thread but non response leads me to believe no one at GB cares.

[Edited by: MustangEddie at 10/24/2014 7:11:30 PM EST]
scoutmaster
Champion Author Pittsburgh

Posts:101,711
Points:4,035,790
Joined:Mar 2003
Message Posted: Oct 5, 2014 6:47:16 AM

"What is "A.P.P" data...."

Who posted that kemorc?
MustangEddie
Champion Author Long Island

Posts:15,835
Points:3,324,470
Joined:Oct 2005
Message Posted: Oct 5, 2014 2:30:26 AM

My e mails have been about a chronic wrong poster who has posted in excess of 150 wrong prices in the last 8 weeks.In fact 4 of 8 prices he posted in a 45 minute span tonight were wrong.GB'S non response leads me to believe that they could care less about accuracy.

[Edited by: MustangEddie at 10/5/2014 2:31:46 AM EST]
kemorc
Sophomore Author Minnesota

Posts:106
Points:866,425
Joined:Feb 2012
Message Posted: Oct 4, 2014 10:26:48 PM

What is "A.P.P" data, or is that supposed to be "application" data??? If everyone could stop using acronyms that aren't obvious, that'd be great
TxJeans
Champion Author Tampa

Posts:8,117
Points:887,410
Joined:May 2004
Message Posted: Oct 4, 2014 8:22:00 AM

"By having thousands of prices entered daily this is how the process of a "real-time" gas price information system works. Our goal is to get tens of millions of people posting gas prices. Once that happens, prices will rarely be out of date or inaccurate. I'd like to encourage you to post any gas prices that you spot which meet our guidelines. The more current prices there are posted in accordance to our guidelines, the more we'll all save at the pumps!"

They don't need us posting accurate prices because they don't care about the website or APP data as long as they have enough activity....they they don't care about the individual station accuracy as they use the aggregate data which they can use filters to adjust for inaccuracies.
scoutmaster
Champion Author Pittsburgh

Posts:101,711
Points:4,035,790
Joined:Mar 2003
Message Posted: Oct 4, 2014 8:05:53 AM

"....but you must have more time than I."

Not really topcat57. I guess I just see less of them.
topcat57
Champion Author Memphis

Posts:234,630
Points:3,479,480
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Message Posted: Oct 3, 2014 11:55:48 PM

"TPTB should be contacted about each and every bogus price posted. Each one hurts the credibility of this site."

It does, but you must have more time than I.
topcat57
Champion Author Memphis

Posts:234,630
Points:3,479,480
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Message Posted: Oct 3, 2014 11:50:03 PM

What I meant was that unless you see someone posting wrong prices day after day and NEED to get a mod involved to ban the person (or whatever action they see fit) the ability to still zero out the occasional wrong price would save everyone a lot of time. Wrong prices are sometimes simply a mistake, not intentional, so unless it becomes a pattern by a particular poster the mods should not have to get involved. Did I clarify what I meant?

I contacted them yesterday about someone posting bogus diesel prices. I received a reply today stating they've removed the ability to zero out prices while they work on a way to prevent prices for grades a particular station doesn't sell from being posted. That's all fine and dandy, but this has been going on for months with no solution in sight.

They stated they've contacted the member who posted the bogus prices, but they didn't remove the bogus prices. I noticed someone else contacted the bogus poster through his whiteboard after he posted a series of prices for a station that's been closed for months.

How much simpler would it be for everyone to let senior members continue to zero out bogus prices until a better solution is in place?

I don't think the person posting these prices is concerned about points. He's posted exactly one forum message in the 2 years he's been a member. This looks more like your garden-variety troll. I really don't think "warnings" by the mods are going to have any effect on this kind of behavior. They just need to return our ability to police ourselves so they only have to get involved in serious cases.

[Edited by: topcat57 at 10/3/2014 11:54:38 PM EST]
scoutmaster
Champion Author Pittsburgh

Posts:101,711
Points:4,035,790
Joined:Mar 2003
Message Posted: Oct 3, 2014 11:00:43 PM

" Unless you encounter a serial bogus price poster, there should be no reason to contact TPTB."

TPTB should be contacted about each and every bogus price posted. Each one hurts the credibility of this site.
kemorc
Sophomore Author Minnesota

Posts:106
Points:866,425
Joined:Feb 2012
Message Posted: Oct 3, 2014 10:14:39 PM

" Unless you encounter a serial bogus price poster, there should be no reason to contact TPTB. "

This is all that I encounter, people that post specifically for the points with complete disregard for accuracy. Well, they post for that AND the award you get for posting prices for all fuel grades for the mobile app.
topcat57
Champion Author Memphis

Posts:234,630
Points:3,479,480
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Message Posted: Oct 3, 2014 2:07:22 AM

"If you notice an inaccurate price on GasBuddy, please update it with the current price for everyone else in your area to see."

And how, pray tell, does one update a bogus price, i.e. a price for a grade of gasoline a station doesn't sell? With another bogus price?

Please just bring back the ablility to zero out prices! Unless you encounter a serial bogus price poster, there should be no reason to contact TPTB.
kemorc
Sophomore Author Minnesota

Posts:106
Points:866,425
Joined:Feb 2012
Message Posted: Oct 2, 2014 10:19:48 PM

I got the typical reply that I anticipated...

here's a chunk of it:

"As you may already know: all prices on GasBuddy are posted by volunteer spotters. Unfortunately, with the massive number of prices being reported across our 200+ websites and mobile apps for Android, iPhone, Windows Phone 7 and BlackBerry, prices posted outside of our guidelines do make their way to the price lists, occasionally. While we may not be able to prevent every discrepant listing, we do attempt to remove any information that is obviously wrong.

By having thousands of prices entered daily this is how the process of a "real-time" gas price information system works. Our goal is to get tens of millions of people posting gas prices. Once that happens, prices will rarely be out of date or inaccurate. I'd like to encourage you to post any gas prices that you spot which meet our guidelines. The more current prices there are posted in accordance to our guidelines, the more we'll all save at the pumps!

If you notice an inaccurate price on GasBuddy, please update it with the current price for everyone else in your area to see."

What a cop-out... and there is no solution in sight (or seemingly any intention to make it right or penalize those that abuse this site/app). Occasionally is an understatement... there are a ton of people posting false prices just to get points ALL THE TIME. I have a whole list of them that I keep track of, they do it every day!!!
teafortwo
Champion Author Washington

Posts:28,641
Points:2,162,285
Joined:Feb 2009
Message Posted: Oct 2, 2014 8:58:16 PM


Well said jrsva and TxJeans.

I did however receive a tobacco sales promo email from GB today ... does that count? ;0}
TxJeans
Champion Author Tampa

Posts:8,117
Points:887,410
Joined:May 2004
Message Posted: Oct 2, 2014 6:40:15 AM

I wonder if some of the high point winners turned "rogue" chasing APP awards and TPTB are more about the APP and Awards and no longer care about valid prices. (I wonder if they no longer use the data from here as a main source of data and therefore use this more for advertising and social media aspects?).
kemorc
Sophomore Author Minnesota

Posts:106
Points:866,425
Joined:Feb 2012
Message Posted: Oct 1, 2014 11:29:57 PM

people posting false prices is a huge issue that needs to be addressed. I've tried countless times to report people, but the member reported never changes their ways. I just reported another one, but I don't have too much confidence in having a resolution. The sad part is, it seems to be some of the big offenders are also the "higher-up" members.

[Edited by: kemorc at 10/1/2014 11:31:28 PM EST]
MustangEddie
Champion Author Long Island

Posts:15,835
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Message Posted: Sep 28, 2014 4:50:00 PM

Gas_Buddy although you may believe adding to the backlog of e mails is a problem I believe actually responding to them would stop me & others from sending more.My e mails have been about a chronic wrong price spammer who in the last 6 weeks has posted in excess of 100 wrong prices & the one response I got from Jess said that they would email this member to correct the problem.Well it's now weeks later & he is still posting wrong prices every day so that one reply is ringing kind of hollow like so many of the other things the GB staff said they would take care of.
Gas_Buddy
Champion Author Maryland

Posts:30,737
Points:3,818,085
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Message Posted: Sep 28, 2014 1:56:40 PM

MustangEddie wrote:
"Sent a bunch more e mails & only one was responded to by Jess.Actually sent a reply to Jess & never heard back.Evidently responding to those 6100+ e mails is low priority."

While it may be fair to criticize Gas Buddy for not responding, answering 6100+, no matter how high a priority it is, can't be done in a short time. And, while I understand the reason to send multiple notiications, sending "a bunch more" simply adds to the backlog.

Regarding Scrapheap's post about the What's New area, it's hard to understand why that part of the website isn't prominently displayed and at least updated regularly, even if it's a perfunctory update once every month or two.
TxJeans
Champion Author Tampa

Posts:8,117
Points:887,410
Joined:May 2004
Message Posted: Sep 28, 2014 1:52:36 PM

I got a response from something in May - by now, someone else fixed the station that broke when I tried to update and the L/L kept changing when I hit save.

MustangEddie
Champion Author Long Island

Posts:15,835
Points:3,324,470
Joined:Oct 2005
Message Posted: Sep 28, 2014 5:31:22 AM

Almost 3 weeks since CC'S response & nothing has changed.Sent a bunch more e mails & only one was responded to by Jess.Actually sent a reply to Jess & never heard back.Evidently responding to those 6100+ e mails is low priority.

[Edited by: MustangEddie at 9/28/2014 5:32:09 AM EST]
Scrapheap
Champion Author Virginia

Posts:17,682
Points:3,054,625
Joined:Sep 2006
Message Posted: Sep 13, 2014 12:13:37 PM

When I read CC's posts, I think of what came first, the chicken or the egg?

Sure the "What's New" area isn't hidden, but that can be easily changed. What is bothersome is the excuse that it is rarely seen. One of the reasons why it is rarely accessed is because nothing new has been announced there for years. Nobody is going to go to a page that is never updated. It takes very little effort to update the page. It takes no more effort than it does to respond to an email. Update it on a regular basis and more people will look at it on a regular basis.

I would make a similar observation WRT posts in TBTU. If a moderator had responded to this thread when people who reported prices early in the day did not get bonus points, they would have received less email they would have to respond to and they would have reached a larger audience. It would have taken no more effort to reply to a thread in TBTU than it did to reply to any of the numerous emails they received on the topic.



[Edited by: Scrapheap at 9/13/2014 12:15:13 PM EST]
TxJeans
Champion Author Tampa

Posts:8,117
Points:887,410
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Message Posted: Sep 13, 2014 8:49:02 AM

Well said Jrsva.

Also, CC mentioned their view of the What's New. Well, there have been many suggestions if they actually read the two forums about how to improve communications. Improving communications for both the APP and Website should be first priority, not bringing on more problems with failed rollouts and moving newsville, and adding bonus points, etc.

There is also a need to connect the APP users and the website users. There are many here that use both, and many that use only one or the other. There have also been complaints that the APP doesn't contain everything that the Website does (and probably shouldn't) - but a nice link out to the full Website, or the Notifications from the APP would be a positive.

Using the Notifications could then reach both groups, or better a GBO specific notifications with a flashing icon at the top of the page on the Website and something in the APP where folks can bridge out to read info from GBO and not worry about having their email filled with "promotional" stuff, but just important notices of down servers, and changes etc. that affect the functioning of the site.
scoutmaster
Champion Author Pittsburgh

Posts:101,711
Points:4,035,790
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Message Posted: Sep 13, 2014 7:58:53 AM

Thanks for the message CC. While it reads very well, it sounds like a bunch of excuses, not reasons, why things on this site are in the state they are in.
jrsva
Champion Author Virginia

Posts:13,360
Points:2,395,025
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Message Posted: Sep 13, 2014 1:25:12 AM

CC, thank you for posting in this thread. Moderator input has been so rare lately that someone suggested (in another thread) that Talk Back To Us should be renamed Talk Among Yourselves.

I think you have brought on large volumes of feedback yourselves by making significant changes that have degraded rather than improved the web site and which have gone on and on without being fixed. I refer in particular to the maps, where it is now much more tedious and takes twice as long to post prices as it used to, and to the inability of members to delete bogus prices, which degrades the overall quality of data in the GB system. There are other issues, as well, which have been discussed in various forum topics, but these are two stand-out examples.

From your post, “. . . there is just no way to see the problem until it is staring us in the face.” Really? Have you not considered beta testing changes before going public with them? Surely a modest sized group of members testing the new code would have quickly turned up the map and deletion issues, so that the update could have been held back until the problems were fixed.

CampKohler
Champion Author Sacramento

Posts:13,984
Points:2,214,410
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Message Posted: Sep 12, 2014 6:38:48 PM

Gosh, let's hope so.
CC
Moderator
Message Posted: Sep 12, 2014 6:30:02 PM

Yeah. We definitely want to spend more time in the forums. With the big traffic increase, we spend a lot less time responding to forum topics than we used to. As we get a better hold on things, we hope to change that.

The What's New link is really only used for announcements about big updates or coming new features. A problem with this page is that it's virtually unseen. It's easily one of the least seen pages on the site - no doubt due in part to being tucked away in the menu.

What we are actually working toward, on the back end of things, is a better system for feedback - something that really indicates what needs to be addressed soonest. We currently have some tools to do this, but it's not as affective as it could be, so we're working on it.
scoutmaster
Champion Author Pittsburgh

Posts:101,711
Points:4,035,790
Joined:Mar 2003
Message Posted: Sep 12, 2014 9:11:07 AM

Yup! Update "What's New" and I'd bet the confidence of the membership would go up!
Byte_Doctor
Champion Author Akron

Posts:7,552
Points:1,501,690
Joined:Apr 2011
Message Posted: Sep 12, 2014 7:41:58 AM

"I'm going to throw a crazy thought out there but if you updated the "What's New" part of of the website on a prompt and regular basis and replied to threads in this forum, you would actually reduce the amount of email and spend less time repetitively answering the same questions.

I'm just saying. "

This ^^^.
Scrapheap
Champion Author Virginia

Posts:17,682
Points:3,054,625
Joined:Sep 2006
Message Posted: Sep 12, 2014 7:32:21 AM

I'm going to throw a crazy thought out there but if you updated the "What's New" part of of the website on a prompt and regular basis and replied to threads in this forum, you would actually reduce the amount of email and spend less time repetitively answering the same questions.

I'm just saying.
CC
Moderator
Message Posted: Sep 11, 2014 5:12:22 PM

Hi folks,

First, sorry for the long delays. This is a regrettable reality that we brought on ourselves. This is both a very good thing, and a very bad one.

GasBuddy is currently in exciting new territory. We're the go-to choice for gas and diesel prices in Canada and the U.S. There are more (a LOT more) people using GasBuddy every single day, we're trying some new promotional stuff we've never done before (eg, bonus points, e-mails to members), and we're able to make upgrades that we've only dreamed of in the past (more prizes, cash/credit, etc.)...

All of this has been extremely positive here at GasBuddy - and not just from our perspective. We've gotten a lot of positive feedback (again, cash/credit was a long time coming) and a lot of critical feedback (also good, from our point of view).

Unfortunately, with implementing new ideas and making changes to this finely aged system, we were bound to encounter bugs. During the past few months, we've made some mistakes - some have thankfully been quick and easy fixes, but some have been big nasty problems that affect lots of members (bonus points problems, e-mail problems, server problems). These are the worst kind - the type of stuff that we're always trying hard to avoid, but, especially in making new tools that have never existed before, happen because there is just no way to see the problem until it is staring us in the face.

So, with all of these cool updates and the inevitable problems that accompany them, we have seen a huge increase in feedback. I mean HUGE! Seriously. It is not an exaggeration to say that we have never had close to this high a volume of feedback in GasBuddy history (since starting in 2000)! This was unexpected. We were sure we'd see SOME more feedback, but never dreamed we'd be receiving this much. The silver lining is that THIS IS GREAT NEWS! More People care about GasBuddy enough to give feedback than ever before! The bad part is: we were prepared for a SLIGHT increase - not e-mailgeddon! We were just NOT anticipating the massive increase of new message that we ended up receiving.

The good news for members is: We have hired more great support team members to help us handle all of this. We remain a relatively small company, but the support team is the largest it's ever been. It won't happen overnight (in fact, we're not sure how long it will take, yet), but we intend to handle every last message that is sent to us (at this exact point in time, we're looking at 6157 new messages). Eventually, the goal is to get back to a turnaround time of 24 hours for most items. We were at a point where more messages were coming in than going out, and we've got a lot of catching up to do, but we're getting closer.

Finally, thanks to everyone who has contacted us. There is just physically no way to answer every message in a timely manner, at this time. We try to alternate between old and new to make sure everything gets read, but this means some messages will be seen sooner and some later. We're looking forward to getting this back under control. Despite being under-prepared for it, we're still really excited to be getting this much feedback. It means GasBuddy has a passionate member base that cares about helping others and having the tools to do so!

Thanks for your patience as we continue to work on our favorite site & apps.

Regards,

CC
GasBuddy.com

[Edited by: CC at 9/11/2014 5:48:13 PM EST]
scoutmaster
Champion Author Pittsburgh

Posts:101,711
Points:4,035,790
Joined:Mar 2003
Message Posted: Sep 9, 2014 6:48:28 AM

That doesn't surprise me MustangEddie. CC has a hard time dealing with the facts.

"I've been told to report a 0.00 price in the report field."

Who told you this kemorc?
kemorc
Sophomore Author Minnesota

Posts:106
Points:866,425
Joined:Feb 2012
Message Posted: Sep 8, 2014 6:39:35 PM

This needs to change. There needs to be a system set up to work out the people who cheat and permanently ban them.

I've been told to report a 0.00 price in the report field. That doesn't work on mobile, so you can't report people that way.
MustangEddie
Champion Author Long Island

Posts:15,835
Points:3,324,470
Joined:Oct 2005
Message Posted: Sep 6, 2014 9:14:58 PM

CC
scoutmaster
Champion Author Pittsburgh

Posts:101,711
Points:4,035,790
Joined:Mar 2003
Message Posted: Sep 6, 2014 8:31:00 PM

Who was the moderator Mustang?
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