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Author Topic: What happened to all my points???? Back to Topics
ronbo2010

Champion Author
Los Angeles

Posts:4,281
Points:546,295
Joined:Apr 2013
Message Posted: Aug 16, 2014 11:10:11 PM

Can someone check why all of sudden my points of about 28,000+ was zeroed out? I have earning this fair and square since I only use 1000 to by one ticket at a time.

[Edited by: ronbo2010 at 8/16/2014 11:11:05 PM EST]
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babycatt116
Champion Author Massachusetts

Posts:5,994
Points:336,870
Joined:Jun 2013
Message Posted: Aug 25, 2014 2:19:39 PM

might as well post this in all the spots I can. I was on yesterday (8-24-14) I was on different sites (Lingo, 5 letter lingo, 3 letter lingo, etc...) I also posted prices...I just logged on today and back to day 1. Please reset my days. This is your error not mine.
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jrsva
Champion Author Virginia

Posts:12,510
Points:2,170,050
Joined:Jan 2006
Message Posted: Aug 18, 2014 12:14:26 AM

“I cannot believe you are accusing me of getting those 'extra' point dishonestly.”

No one is accusing you of getting points dishonestly. GB’s software screwed up and inadvertently gave unearned points to some members. Now they are trying to clean up the mess and revert those points. Possibly there were some errors in the reversion process as well and you may have been a victim of that. Give them a few days to sort it out, then, if you are still short, PM the Mods.

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HOGYLD
Champion Author Vancouver

Posts:5,456
Points:1,260,295
Joined:Nov 2007
Message Posted: Aug 17, 2014 8:54:39 PM

On the rare occasions that I've had an issue with points, consecutive days etc., I've contacted the mods and the problem has been resolved in what I considered a timely fashion. I never felt the need to make any "whiney" posts to the message forums about it. Just sayin.......
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TxJeans
Champion Author Tampa

Posts:7,172
Points:786,535
Joined:May 2004
Message Posted: Aug 17, 2014 6:05:30 PM

Ronbo, this mess came down on a weekend. They tried to unwind their mistakes. In trying to do this quickly to get the bulk of the errors, there apparently was some collateral damage. I am guessing when the weekend is over, they will be continuing the mop up of another failed rollout.

I applaud them for being able to unwind most of the errors created in this bonus point misstep, and only hope that they have learned something from it about how the membership feels about such changes and how the membership would like to see communications of such things improve in the future.

Seriously I am surprised they were able to do as much as they could in fixing the problem on a weekend. Sometimes it takes a while to find where the anomaly is being generated before they can even start looking at how to fix it going forward, and how to "correct" the damage already done.

Give them a few days and I would suspect you will get what you should have had minus the failed rollout of bonus points. Hopefully, the problem was able to be corrected such that there was no residual issues affecting the "contest"...
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ronbo2010
Champion Author Los Angeles

Posts:4,281
Points:546,295
Joined:Apr 2013
Message Posted: Aug 17, 2014 3:27:14 PM

No it's not about the points.

I joined this site because it gave me a chance to view affordable prices in this ever increasing cost of gas. I also saw the incentive to possibly win a price. While the points does not make a difference, possibility of winning does. My effort to save up points was taken away after putting time to it. I know you don't care cause you were not affected.

When you put time and months to save those points and then all of sudden they just vanished without you getting any chance to use them to buy entries, I have been denied the opportunity.
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scoutmaster
Champion Author Pittsburgh

Posts:96,207
Points:3,808,540
Joined:Mar 2003
Message Posted: Aug 17, 2014 7:19:57 AM

It's all about the points, isn't it.
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ziyulu
Champion Author Austin

Posts:10,946
Points:2,159,625
Joined:Aug 2007
Message Posted: Aug 17, 2014 6:44:13 AM

I have over 2 million points. How do I know if they are all valid?
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ronbo2010
Champion Author Los Angeles

Posts:4,281
Points:546,295
Joined:Apr 2013
Message Posted: Aug 17, 2014 5:04:16 AM

Before the bonus points started this week, I had accumulated all those points for the past several months since I only use 1000 to get one ticket. Over all I have an excess of 225 every day inclusive of the survey via the email a while back. I cannot believe you are accusing me of getting those 'extra' point dishonestly.
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jrsva
Champion Author Virginia

Posts:12,510
Points:2,170,050
Joined:Jan 2006
Message Posted: Aug 17, 2014 12:53:27 AM

In the Bonus Points? topic, there is discussion about some members getting a large number of extra points. In the worst case one member got over a million ‘bonus’ points. JT posted this explanation: “There was a bug in the system that allowed people to get extra bonus points in certain cases. We fixed the bug, and are in the process of reverting points, entries in the contest, etc to what it should be.”

Ronbo, are you certain you did not get ‘extra’ points beyond what you earned? If not then perhaps you were inadvertently swept up in the reversion process. In any event, appealing to the Mods is all you can do. Good luck.

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ronbo2010
Champion Author Los Angeles

Posts:4,281
Points:546,295
Joined:Apr 2013
Message Posted: Aug 17, 2014 12:05:03 AM

This is frustrating. I know it does not matter but it is sure is unfair since every point on that number I have earned. No notification, just unilaterally stripped me of my points.

Sent them a message. Unfortunately as you said, "fast" could be months instead of years. :-(

The contact page says:

** We are experiencing a high volume of email at this time. We will respond to your request in the order it was received
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GoGoGoodyear
Champion Author Los Angeles

Posts:4,320
Points:792,560
Joined:Mar 2010
Message Posted: Aug 16, 2014 11:50:29 PM


GasBuddy system moderators seem to seldom read these discussions. You may get a faster response by sending them your question directly via the 'Contact Us' link at the bottom of the web page.

BTW 'fast' is relative in these forums.
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