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Author Topic: Mobile reporting problem - "is right" reports not being credited Back to Topics
fishwood

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New Haven

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Message Posted: Feb 26, 2014 9:35:17 AM

I'm starting a new topic to avoid a Rule 13 violation.
There are times when I know I made a report, especially if I used the "[checkmark] X.XX is right" button, on the App for BlackBerry, and I get some acknowledgment (I'm driving, so I don't stop to wait for the points coins to pop up, and I might be past my limit for the day) but the event is not in my log.
This can be particularly frustrating if I'm attempting, for person reasons, to do something like enter a price each AM and each PM for some number of days in a row. (Even more so as happened Saturday, I squeaked in with my morning report at 11:59AM, and that got recorded, but an "is right" in the early afternoon as I drove by a station did not -- my passenger remembers me pulling out the device and doing it -- but I didn't know until I checked Monday, to see if the 11:59AM made it (it did) and the early afternoon did not.)

As I and others have said, it is worse to have gone for an achievement and lost due to a glitch, than never to have tried at all.

"Is right" is a handy bit of User Interface, but it sometimes doesn't count for points, and it often doesn't count for "last updated time", so what's the point?
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fishwood
Sophomore Author New Haven

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Message Posted: Apr 29, 2014 9:40:57 AM

As of today (4/29) BlackBerry App 4.8.0.1, "Is Right" didn't seem to do anything.
I tapped "Is Right", and it's done nothing on my points, and the last update time is 2 hours ago, the prior reporter.
(I did that on the way into work; followed by an 8-price entry on the station across the street, and that took and awarded 5 * 200. Checking results on the web interface. As others noted, web seems to be showing credit only as THE price.)
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Mar 23, 2014 6:59:10 AM

Yes I'm using the beta version.

I like it. The look is nicer and its is easier to post prices. The downside, in my opinion, is you can't enter comments and even if you have them in your FSL and you post from there, they don't show up. I'm using the Android app V4.0b3.
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TxJeans
Champion Author Tampa

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Message Posted: Mar 21, 2014 4:11:29 PM

@Scoutmaster: "This is now showing up on the beta version of the Android app. "

So, are you now using the Beta? Any comments?
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Mar 21, 2014 3:42:30 PM

This is now showing up on the beta version of the Android app.
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bimmergary
Sophomore Author Virginia

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Message Posted: Mar 21, 2014 12:50:36 AM

Forget my previous. He's on Blackberry. But maybe some of the beta improvements are filtering on down re: the whole price entry tap, right, wrong, confirm thing. Android beta uses the method he's talking about.

[Edited by: bimmergary at 3/21/2014 12:56:43 AM EST]
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TxJeans
Champion Author Tampa

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Message Posted: Mar 10, 2014 11:53:58 PM

For screen shots...imgur.com.
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fishwood
Sophomore Author New Haven

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Message Posted: Mar 10, 2014 11:58:16 AM

I do work for BlackBerry, for the group that makes DocsToGo, which is why I have a Q10.
I can neither confirm nor deny anything else. I have no idea who makes the GB App. I'd be surprised if it's an official BB product.

@ScoutMaster, you're not using the BB version of the mobile GB App. Is anyone else here besides @aikmanr?

Lacking a good way to post a screenshot here, this is what I see on the App on my device:

GasBuddy [pump icon]
Stations near your location
3.799 Sunoco
Reported [its address]
34 mins ago Stratford, CT 0.89 mi
[red No symbol] 3.79 is Wrong [green checkmark] 3.79 is Right
3.699 Mobil
(etc.)

The field with the green checkmark is tappable, and it gives +150 points if appropriate, but doing so does not cause the last-reported time to update to now, even from the web.
Tapping the pump icon brings up the Fuel Grade screen.
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TxJeans
Champion Author Tampa

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Message Posted: Mar 9, 2014 12:07:43 PM

@Scout <<"True, TxJeans, but that doesn't mean he/she won't. ">>

No, it doesn't, but most companies having contracts include in contract certain privacy and protected information clauses....
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Mar 9, 2014 11:26:18 AM

I have seen what scrapheap mentions but I have never seen anything similar to what fishwood posted.
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DavisSta
All-Star Author San Francisco

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Message Posted: Mar 9, 2014 8:19:04 AM

Scrapheap wrote: "You've never posted an unusually high price then. I see this question routinely on the android app."

I think you're referring to the "X.XX seems high. Are you sure this is the correct price?" pop-up that appears with Yes and No buttons after you enter a price that seems high to the Android app, Scrapheap. If you read fishwood's description carefully, you'll realize that what he is referring to is actually a method of refreshing a price: you select "is right" on the BlackBerry without entering a price to confirm that the last posted price is still accurate. In the Android app you would do this buying clicking on the old price and then on the Submit Prices button.
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Mar 8, 2014 10:09:05 AM

True, TxJeans, but that doesn't mean he/she won't.
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TxJeans
Champion Author Tampa

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Message Posted: Mar 7, 2014 8:33:38 PM

Scout, if that were the case, they would still not want him directly addressing the question in the forum, but instead go through the proper channels...
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Mar 7, 2014 8:17:21 AM

I doubt if aikmanr works for GB. It's more likely that aikmanr could be a developer for BB or work for the company that helped GB develop the mobile app.
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Byte_Doctor
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Message Posted: Mar 7, 2014 7:13:39 AM

Likewise, TxJeans - but nobody ever claimed GB was a fast learner.
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TxJeans
Champion Author Tampa

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Message Posted: Mar 6, 2014 9:59:55 PM

I thought they learned after the last one that posted from GB w/out the bus that they need to give anyone that is speaking up for GBO the BUS icon...
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Byte_Doctor
Champion Author Akron

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Message Posted: Mar 6, 2014 9:40:51 PM

Seems more likely that aikmanr works for GB rather than BB - a BB employee wouldn't be able to change the GB app for one...
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Mar 6, 2014 2:06:43 PM

Do you work for Blackberry, aikmanr?
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aikmanr
Rookie Author Regina

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Message Posted: Mar 6, 2014 12:13:32 PM

Hey guys,

We are aware of this bug in the BlackBerry 10 app and will fix it in our next release (which will include Cash/Credit pricing options).
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Scrapheap
Champion Author Virginia

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Message Posted: Mar 6, 2014 9:03:08 AM

DavisSta wrote > Then again, the Android app does not have "Is Right" and "Is Wrong" buttons; if the price is still right, you click on the existing price to copy it into the new price field.

You've never posted an unusually high price then. I see this question routinely on the android app.
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Mar 6, 2014 5:12:18 AM

I would agree with DavisSta about this being an issue wit the Blackberry app.

Does anyone else use a Blackberry to post prices here? If so, do you see the same thing fishwood sees when posting prices?
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DavisSta
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Message Posted: Mar 6, 2014 12:42:51 AM

This definitely sounds like a bug, and a bug that is specific to the BlackBerry app. I have never observed this failure in the Android app. Then again, the Android app does not have "Is Right" and "Is Wrong" buttons; if the price is still right, you click on the existing price to copy it into the new price field.

There seems to be a surprising amount of inconsistency between the iPhone, Android, Windows Phone, and BlackBerry apps. GBO should probably standardize the apps so that they have the same features and operate in a very similar fashion.
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fishwood
Sophomore Author New Haven

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Message Posted: Mar 5, 2014 9:46:27 AM

It's in the BlackBerry App, the normal home page.
How should I post a screenshot?

As I went by 10 minutes ago, Patriot Fuels had raised their price so I entered it; Citgo had not (compared to last night) so I tapped "Is Right", and now on the App, Patriot Fuels correctly says "Reported 10 mins ago" but Citgo says "Reported 15 hours ago" because "Is Right" is not considered a report.
This means a user might think "Prices are going up quickly, so I have good reason to think the Citgo price is actually higher than indicated." (Doesn't really matter, this is a gasoline alley, these two stations in eyesight of each other, and two other typically cheap stations less than 1/2 a mile away; but the deficiency must exist in other locales where maybe it really matters. If it doesn't matter, the last-reported time doesn't need to be displayed at all.)
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scoutmaster
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Message Posted: Mar 4, 2014 9:30:32 PM

Where do you see "Is Right" or "Is Wrong" when you enter a price? Do you have any screen shots?

[Edited by: scoutmaster at 3/4/2014 9:30:48 PM EST]
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fishwood
Sophomore Author New Haven

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Message Posted: Mar 4, 2014 3:27:54 PM

@bytebug, agreed, the web site works well. The App not so well.
The work-around (use the web site) precludes winning in-app badges, for those of us who care, and more generally it loses useful information.

A recently verified price is as good as a recently re-entered price. (Neither is any better than the reporter, but that's a different issue. Maybe I really did get to Pilot, Sturbridge MA on Sunday night just an hour after the price went up, and to Mobil, same location, on Monday afternoon less than an hour after its price [which was lower on Sunday] went up to match.)
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fishwood
Sophomore Author New Haven

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Message Posted: Mar 4, 2014 3:22:57 PM

I reported it!
For instance, MSL #19254, Patriot Fuels in Milford, CT or #54889 Citgo across the street.
It was blank this morning (I was out of town for the weekend) so I entered all the prices. If the prices don't go up (Damn you, Putin!) I'll tap "3.72 is right" and "3.65 is right" when I go past tonight, but I'm sure that if I look at the entry it will say "Reported 9 hours ago" (or however many hours it's been since 9am this morning) same as if I had not tapped "Is right", and if I were to do that for the next few days, and nobody did more, it would eventually go blank (no reports in 48 hours) even though someone has in fact updated the price, verifying the prices were still valid more recently.

Things that set the last-reported clock:
- Tapping "is wrong" and entering the price by digits, and submitting.
- Tapping "is wrong" and then hitting "is right" at the grade, and submitting.
- Tapping the price (which goes to the same screen as "is wrong") and entering the price by digits, or by tapping "is right", and submitting.

Thing that does not set the last-reported clock:
- Tapping "is right" on the "Stations near your location" screen.
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roadkingfl
All-Star Author Orange County

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Message Posted: Mar 4, 2014 9:54:44 AM

I lost my consecutive day count even though I posted prices yesterday so I get the FRUSTRATION part of all this....second time it's happened to me. I was at 83 consecutive days yesterday and now I'm back at zero :(
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Mar 4, 2014 9:39:02 AM

"@scoutmaster I know it's wrong because on my way into work I tap "X.xx is right", but 9 hours later it shows a last-updated time of 24 hours ago."

Who updated it?

"But if I tap the price or "is wrong" and tap the existing price, and submit, 9 hours later it shows a last-updated time of 9 hours ago."

I'm not understanding what you are doing. What specific station(s) are you talking about?
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bytebug
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Message Posted: Mar 4, 2014 9:24:00 AM

I never have any problems with my updates being credited, as I ALWAYS use the website to report prices.
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fishwood
Sophomore Author New Haven

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Message Posted: Mar 4, 2014 9:19:21 AM

@scoutmaster I know it's wrong because on my way into work I tap "X.xx is right", but 9 hours later it shows a last-updated time of 24 hours ago.
But if I tap the price or "is wrong" and tap the existing price, and submit, 9 hours later it shows a last-updated time of 9 hours ago.
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TxJeans
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Message Posted: Mar 1, 2014 9:11:34 AM

The problem I see is the increased amount of distraction in the car, and the increased traffic and speed. Many folks *THINK* they are better at multi-tasking until they have their first accident. Even the touch screens for command centers are more distracting that the "by touch" feel of the preselect buttons of old.

No, I am not talking about banning all things in the cabin for the driver, and yes, it should be more about distracted driving than the specific device, but there is more distracted driving on the road all the time. More and more on my commute I am on the expressway moving at a normal pace only to have things slow down and find that someone is in the center or left lane with a phone in their hand totally oblivious to the fact that their speed has dropped below the flow of traffic.

I have greatly cut back on the use of all technology in the car, and I set my GPS/phone navi and leave it mostly alone.

As for posting gas prices while moving - I before I got an app-abled phone, I rode with several friends and relatives that were posting prices. I have since never posted a price on the app while moving, and only at the longest lights.

The laws are often selectively enforced because most are written such that the driver cannot be stopped for these issues as a primary reason.



[Edited by: TxJeans at 3/1/2014 9:13:55 AM EST]
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bytebug
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Message Posted: Mar 1, 2014 8:16:01 AM

I never use the apps, and predict that if there is an accident that is a result of distracted driving, GasBuddy could be held liable for significant damages.
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RichWLIN
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Message Posted: Mar 1, 2014 7:32:51 AM

An interesting aside to the original post is the discussion about texting and driving.

In many states, it is now illegal to text (input by keypad to a handheld device) and in some states using a hand held mobile phone is now verboten as well. These newer regulations are not unlike the seatbelt laws that seem to be enforced selectively and even then not often.

Car manufacturers already have removed ash trays from many vehicle models; Should smoking while driving be illegal too? How about eating while behind the wheel? Are drink holders next? Certainly there is some dexterity required to juggle the hot coffee, maxi-gulp drink cup or quarter pounder while driving. Maybe the stereo/radio should be disabled when the car is in gear? Or should the government just regulate the volume? How about paper maps and atlases? Surely these are at least as distracting as a smartphone screen or window mounted GPS device.

There are probably some people who have difficulty chewing gum and walking at the same time; and like TxJeans, many drivers find that these folks constitute a nuisance in traffic as they attempt to do more than they are capable of while behind the wheel. On the other hand, like fishwood, many people have no problem operating their vehicle while performing other minor tasks, and most have enough common sense to give their driving first priority.

So where does it all end? What's next on the legal horizon? Require drivers to be strapped into the vehicle with no cockpit distractions? May as well try to mandate thought process while they're at it and ticket people like fishwood for trying to keep an accurate track of his reporting activity while he should be concerned only with driving his vehicle?

RG

P.S. Please take as tongue in cheek; all in good humor.


[Edited by: RichWLIN at 3/1/2014 7:37:37 AM EST]
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Feb 28, 2014 4:16:24 PM

"It's a general information problem that the "Last updated" time is wrong."

How do you know it's wrong?
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fishwood
Sophomore Author New Haven

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Message Posted: Feb 28, 2014 3:06:15 PM

@scoutmaster, It's a general information problem that the "Last updated" time is wrong. Presumably it is more useful if it is more accurate, and a verification is as good as re-typing.

Personally I want to know when I've entered but not earned points for the same reason we want to know when we've earned points. I don't know the expected value of a point for a gas raffle, but whether it's points for new cars or for awards on the App, it's a way to keep score, and make sure the score is recorded correctly. A user might well take extra action if it's going to be needed to preserve a streak.

@TxJeans, I notice this rhetorical conflation a lot between distracted driving (It's like driving drunk!) and losing a second not noticing the light has changed to green. This isn't the place, and we're not going to change the other's mind, but I disagree that responsible use of a hand-held device is a particular hazard or nuisance.
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Feb 28, 2014 6:59:27 AM

Well, fishwood, you only earn points for the 1st five prices you post.

Here are the rules

Rules To Collecting Points:
Points are awarded to a maximum of 5 times per day, per feature. Example - For each gasoline price a member submits or updates they will earn 150 points. If in any one day (24 hour period starting at midnight local time) the same member submits/updates 5 prices they will earn a total of 750 points. If more than 5 prices are submitted on any one day by the same member, that member will not earn more than 750 points from the Post/Update a Gasoline price feature. The member will continue to be eligible to earn points using other web site features, again earning points to a maximum of 5 times per day.
Exceptions to the above rule: Opinion poll points are awarded to maximum of once per week. Points awarded for using the Tell-A-Friend feature are limited to a total of 1200 points.

It sounds like you want a log of all the prices you entered. Why?
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TxJeans
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Message Posted: Feb 27, 2014 6:37:01 PM

Sorry, but I get tired of sitting behind some jerk at a light busy with their text messaging, and yes, even gas buddy. Enter them when you are safe to enter them with enough time. As for it not taking, it could be a momentary loss of your GPS location, or it could be user input error. But, regardless, chasing APP AWARDS is not worth distracted driving.
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fishwood
Sophomore Author New Haven

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Message Posted: Feb 27, 2014 2:00:44 PM

Yes I do, as long as it's short, stress-free, and I can do it mostly touch-typing.
I also check the GPS, change the radio station, adjust the heat, check the gauges, and read billboards.

Even if we compromise, and I enter the price at a red light, that's plenty of time for five or six taps, but once that's in I'm back to watching the light (which may have turned green by then), not waiting to see coins or the motivational message pop up and go away.
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TxJeans
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Message Posted: Feb 27, 2014 11:30:26 AM

No, it is so you can do it when at the station or safely stopped near by. I suppose you text message while driving too?
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fishwood
Sophomore Author New Haven

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Message Posted: Feb 27, 2014 9:23:15 AM

@TxJeans, isn't that the entire point of the mobile App, that we can enter points while driving with a minimum of strokes? I used to keep a memo pad (and write in abbreviations: "E73C71" meant "The Exxon/Mobil that I pass was at $3.739 per gallon for regular, and the Citgo that comes after was at $3.719") and use the web site at my destination, but that App has a good User Interface in theory, just tap "X.XX is right" or if it isn't, tap the price or "Is Wrong", three keystrokes, and tap Submit.
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fishwood
Sophomore Author New Haven

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Message Posted: Feb 27, 2014 9:23:03 AM

@scoutmaster, by log I meant the "My points earning statistics" on the web page, click "My Points Statistics" on the very top, then click "Find out when you've earned your points" in the middle for the member_points_detail.aspx page.

Even that isn't foolproof: If one has already entered 5 prices in the AM, they won't earn points in the PM, so there is no log that shows they made an entry to check if those later entries were recorded (and "Is right" doesn't update the "last updated" value, even if that was the last price entered).
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TxJeans
Champion Author Tampa

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Message Posted: Feb 27, 2014 6:38:36 AM

Simple solution: Don't post while driving...

" (I'm driving, so I don't stop to wait for the points coins to pop up, "
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Feb 27, 2014 6:20:02 AM

"but the event is not in my log."

What log?
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