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Author Topic: Cannot update profile picture Back to Topics
CookieAcct

Champion Author
London

Posts:42,263
Points:3,840,905
Joined:May 2004
Message Posted: Nov 6, 2013 9:37:03 AM


When I try to update my profile picture by clicking on it I get the message that an error has occurred and a link to take me to the home page.

For clarification, I am not trying to add a new picture, just trying to go to my library of profile pictures to select a different one from those already there.

I am using Firefox 24.0
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TB
Moderator
Message Posted: Nov 6, 2013 5:12:16 PM

Thank you CookieAcct We did get it. Working on the bug.
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CookieAcct
Champion Author London

Posts:42,263
Points:3,840,905
Joined:May 2004
Message Posted: Nov 6, 2013 2:57:58 PM


TB, I have sent a PM with a description of the steps I took and the results.
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TB
Moderator
Message Posted: Nov 6, 2013 2:45:09 PM

Its possible I can't rule that out but we have thousands of people who don't have problems and only a handful that do.
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scoutmaster
Champion Author Pittsburgh

Posts:98,290
Points:3,906,690
Joined:Mar 2003
Message Posted: Nov 6, 2013 2:15:55 PM

Again, no problem here.

TB, is it possible there is a problem with one or more servers?
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TB
Moderator
Message Posted: Nov 6, 2013 2:12:37 PM

We actually did a lot of testing but when you update a site as large as GB its very hard to test everything. jrsva please clear your browser cache sign out close your browser and sign back in . There is something wrong with your session/cookie on your browser. This has happened to a few people who were probably on the site when we made the update.

CookieAcct if you could email us or let us know the steps you are using to update your profile picture we would love to try to reproduce the bug on our end.
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jrsva
Champion Author Virginia

Posts:12,859
Points:2,268,575
Joined:Jan 2006
Message Posted: Nov 6, 2013 1:49:26 PM


The Mods rolled out a new software package, apparently without testing it. The whole site is about halfway messed up. It will probably get fixed in a day or two.
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