Not Logged In Log In   Sign Up   Points Leaders
Follow Us    6:18 AM

Message Forum - Read Message

Category: Talk back to us! > Topics Add to favorite topics   Post new topicPost New Topic
Author Topic: Gas Buddy server Back to Topics
jimchitown

Rookie Author
Illinois

Posts:2
Points:694,605
Joined:Sep 2012
Message Posted: Oct 4, 2013 11:36:56 PM

Is the gas buddy sever down?? I can't enter prices from my phone.
REPLIES (newest first) Post a Reply
Profile Pic
CampKohler
Champion Author Sacramento

Posts:12,920
Points:2,050,625
Joined:May 2007
Message Posted: Nov 1, 2013 12:38:46 AM

Me too. Lots of times in the last week I start the app and get the msg that GBO servers can't be reached. It takes a while to get working. iPhone 3s.

[Edited by: CampKohler at 11/1/2013 12:39:46 AM EST]
Profile Pic
bigman1811
Rookie Author Massachusetts

Posts:2
Points:85,200
Joined:Mar 2011
Message Posted: Oct 31, 2013 10:41:45 PM

Have had a "server" issue several times in the last week.... IPhone 4..... very much an issue when trying to post prices.
Profile Pic
Byte_Doctor
Champion Author Akron

Posts:6,690
Points:1,322,090
Joined:Apr 2011
Message Posted: Oct 10, 2013 7:13:21 AM

True, but here is how it works with the servers that are under my care where I work that we have hosted on machines at a service provider:

On each server we have a performance metric package that monitors things like memory load, available disk space, CPU load, etc. and if anything goes outside of established parameters, a response team (including several people from our company as well as a team from the service provider) gets an automated email to check on and fix things.

On the service provider's internal network there are machines that monitor our subnet and network health as well as availability within the network. If any issues are detected, the response team gets an automated email to check on and fix things.

Outside of the service provider's network, there are machines that monitor external access to the servers - web, email, ftp, etc. and if any issues are detected, the response team gets an automated email to check on and fix things.

In this day and age, it is inexcusable for any servers that provide a service to customers to not have similar monitoring. And along the same lines, members of the response team are expected to monitor their email for these automated notifications so that they can respond - not just to fix the problem, but as has been mentioned, to post notices where customers can find out about issues (like Facebook, Twitter, etc.).
Profile Pic
GoGoGoodyear
Champion Author Los Angeles

Posts:4,450
Points:814,420
Joined:Mar 2010
Message Posted: Oct 10, 2013 3:29:18 AM


Since the GB website is hosted at a service provider and the failure was either at the provider or upstream from there, it's likely SOP for the provider to just take care of the problem and send an email to the designated GB site administrator to let them know what happened, especially for a relatively short outage. Also the outage occurred after normal business hours so there would not have been anyone at GB offices to be notified.

Hosting providers don't generally phone anyone to let them know there is a short outage, like a burglar alarm company might phone a customer to let them know the alarm has been tripped.
Profile Pic
kwzh
Champion Author San Jose

Posts:23,246
Points:4,280,305
Joined:Jul 2001
Message Posted: Oct 8, 2013 11:20:04 PM

Fair enough. But it wouldn't surprise me if nobody with that level of access happened to be using the system at the time of the outage. I stopped keeping track after the staff size increased from 2 to about 8, but my understanding is that it's still pretty small.
Profile Pic
Michael29644
Champion Author Greenville

Posts:6,939
Points:1,211,200
Joined:Jan 2011
Message Posted: Oct 8, 2013 2:45:14 AM

"Do you think there was some action they should have taken, but didn't?"

Oh, I don't know, maybe go on their FB page and say, "We know the websites are down are we're working on the problem. Thanks for your patience while we address the issue."

That's what my web hosting service does, and it takes all of about 20 seconds to do.
Profile Pic
GoGoGoodyear
Champion Author Los Angeles

Posts:4,450
Points:814,420
Joined:Mar 2010
Message Posted: Oct 8, 2013 1:23:19 AM


One of the mods, 'JF' responded in the other thread about this outage, and said that the hosting data center had a hardware failure but that there are few details yet.

.
edit: jinxed by kwzh who posted similar response seconds ahead of me...


[Edited by: GoGoGoodyear at 10/8/2013 1:27:26 AM EST]
Profile Pic
kwzh
Champion Author San Jose

Posts:23,246
Points:4,280,305
Joined:Jul 2001
Message Posted: Oct 8, 2013 1:23:05 AM

They (the GasBuddy organization) did respond. The problem was further upstream, with the entity that physically hosts their computers. Do you think there was some action they should have taken, but didn't?
Profile Pic
topcat57
Champion Author Memphis

Posts:233,155
Points:3,303,230
Joined:Aug 2005
Message Posted: Oct 7, 2013 8:20:42 PM

Yeah, shocking. That the site would go down again AND that they will not respond.
Profile Pic
GoGoGoodyear
Champion Author Los Angeles

Posts:4,450
Points:814,420
Joined:Mar 2010
Message Posted: Oct 5, 2013 1:10:29 AM

See also:
Why did site go down for hours?
Profile Pic
Michael29644
Champion Author Greenville

Posts:6,939
Points:1,211,200
Joined:Jan 2011
Message Posted: Oct 4, 2013 11:40:02 PM

It's a problem reported by some users on GB's Facebook page. No response from GB on the matter. Big surprise, huh?
Post a reply Back to Topics