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Author Topic: I believe I found a problem. Back to Topics
coflyer

Champion Author
Fort Collins

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Message Posted: Jul 17, 2013 12:29:11 PM

It must be a software bug, and it may have to do with the "false" gas prices I was seeing.

Where I work, their computer network dumps the cookies stored on our work computers every night, so I have to log in every day. When I brought up the page yesterday, a saw some gas prices listed that I know were very, very wrong. I saw one posted price of $1.36 a gallon, and another that read $6.93 a gallon. But when I logged in, those prices disappeared.

When I opened the page today, before I logged in, there was a price posted that read $6.39 a gallon. I knew that was way off, but this time I clicked on the link to that station's page, and when the page came up, the gas price read $3.69 a gallon, which is the correct price. Then when I logged in again, the $6.39 a gallon posting on the Ft. Collins front page, once again, disappeared.

I've been using GasBuddy for years without ever becoming a member. Then I recently joined because I was seeing really bad false gas prices, but since I've been a member, most of the bad prices disappeared. That is, until yesterday and today, when I noticed the outrageous gas price postings on the list before I logged in.

Just thought you'd like to know.



[Edited by: coflyer at 7/17/2013 12:29:59 PM EST]
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gasolineowl
Champion Author Connecticut

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Message Posted: Mar 24, 2014 12:50:21 AM

i have seen the same thing and never said anything.
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plastic
Champion Author Virginia

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Message Posted: Jul 26, 2013 7:54:38 AM

Always the site, Scout. Why would I blame the site for a problem that is out of their control? Silly.
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Jul 25, 2013 11:50:03 PM

Are those "regular problems" always the site's fault or could they be your system or your ISP, plastic? Buggy, to me, means a lot of problems and I haven't seen a lot of problems in my 10+ years on this site.
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plastic
Champion Author Virginia

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Message Posted: Jul 25, 2013 10:42:32 PM

You don't have to call it buggy, Scout. I've been around where I've seen regular problems so I can call it buggy. I hadn't been around much lately so I'm not exposed to as many problems. All in all its the best gas price website butiit's not perfect. At least the site managers are responsive to issues.
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coflyer
Champion Author Fort Collins

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Message Posted: Jul 25, 2013 10:33:58 PM

Thanks Don, I knew I wasn't just seeing things. I haven't seen one of those bad prices since I posted this.
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Jul 25, 2013 7:10:48 PM

" However, being familiar with GB's buggy track record, would you be surprised if it was a problem with GB?"

Yeah I would, plastic. While there are some problems with this site, I would not consider it buggy.
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plastic
Champion Author Virginia

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Message Posted: Jul 25, 2013 5:15:59 PM

Um... BOOYAAH! lol
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Don
Moderator
Message Posted: Jul 25, 2013 4:44:19 PM

Hi coflyer,

Thanks for your feedback.

This isn't the first time we've heard about this, it's not a frequent occurrence that gets reported to us but it does happen, the problem seems to be hit or miss depending on the user session. When you visit the site and you're not signed in to your account, you'll be viewing a cached version of the site (the sites have a "logged in" view that is full featured, and a "not logged in" view that is restricted to Visitor privileges).

When you log in to the site, the "not logged in" cache is removed and the site is loaded with new fresh data, which is why the bad prices disappear.

Somewhere along the lines, it seems as though the bad prices (these being the ones that would normally be made hidden/invisible) are getting caught up in the mix and popping up in the visitor-view version of the page.

I'll leave a note in our bug tracker for this to be looked in to.

-Don
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plastic
Champion Author Virginia

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Message Posted: Jul 24, 2013 8:11:17 AM

Scout, it very well could be. However, being familiar with GB's buggy track record, would you be surprised if it was a problem with GB? I'm sure GB appreciates the feedback so that they can look into possible problems with their system. As far as I know, you don't have any part in GB's operation.
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plastic
Champion Author Virginia

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Message Posted: Jul 24, 2013 8:09:25 AM

>"I've not seen evidence clearing coflyer's system from blame."

>"Clear your cache and refresh."

coflyer >"Bytebug: the cache is cleared every time the browser is closed."
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bytebug
Champion Author Orange County

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Message Posted: Jul 23, 2013 7:06:36 PM

>> The problem didn't appear to be on coflyer's system.

I've not seen evidence clearing coflyer's system from blame. Given that we've not seen any other reports of a problem, my bet would still be something wrong there. Or possibly some sort of in-house caching by his employer that is messing things up. Realize that the digits of displayed prices are actually images.
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Jul 23, 2013 5:54:41 PM

"If. The problem didn't appear to be on coflyer's system. Therefore it is very reasonable to believe that it was on GB's buggy system. By the way, the sky is blue."

No. It could be a problem with coflyers ISP, not Gas Buddy's system.
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bytebug
Champion Author Orange County

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Message Posted: Jul 23, 2013 11:49:18 AM

>> seems to have a strong belief that most problems reported on GasBuddy are due to user error

Completely justified by the record so far.
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plastic
Champion Author Virginia

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Message Posted: Jul 23, 2013 10:41:33 AM

>"If the problem exists on the user's system, how would the mods see this on their screen? They are not remoting into your PC."

If. The problem didn't appear to be on coflyer's system. Therefore it is very reasonable to believe that it was on GB's buggy system. By the way, the sky is blue.

Kwzh, that's kinda where I was going with that without actually going there ;)
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kwzh
Champion Author San Jose

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Message Posted: Jul 23, 2013 6:07:08 AM

Yes, you're talking about two different things; bytebug seems to have a strong belief that most problems reported on GasBuddy are due to user error rather than bugs in the GasBuddy software.
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scoutmaster
Champion Author Pittsburgh

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Message Posted: Jul 22, 2013 8:47:58 PM

"Yes they are"

No they aren't.

"The problem would be on their screen when investigating the nature of the problem; not 2000 miles away."

If the problem exists on the user's system, how would the mods see this on their screen? They are not remoting into your PC.
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plastic
Champion Author Virginia

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Message Posted: Jul 22, 2013 4:11:30 PM

The problem would be on their screen when investigating the nature of the problem; not 2000 miles away. The mods do it all of the time. Are we talking about two different things?
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bytebug
Champion Author Orange County

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Message Posted: Jul 22, 2013 4:05:38 PM

>> Yes they are.

It is challenging enough to figure out what's wrong with a client's system when I'm sitting right in front of it, but I can't imagine being responsible for figuring out a problem blindfolded when 2000 miles away.
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plastic
Champion Author Virginia

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Message Posted: Jul 22, 2013 3:26:51 PM

>"The mods aren't responsible for diagnosing how your local system is screwed up."

Yes they are.
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bytebug
Champion Author Orange County

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Message Posted: Jul 20, 2013 8:04:06 AM

>> That's actually enough good information to notify the mods

The mods aren't responsible for diagnosing how your local system is screwed up.
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coflyer
Champion Author Fort Collins

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Message Posted: Jul 19, 2013 11:53:09 AM

I haven't seen one of those really off prices since I posted this, figures.

Bytebug: the cache is cleared every time the browser is closed.
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plastic
Champion Author Virginia

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Message Posted: Jul 19, 2013 10:25:29 AM

That's actually enough good information to notify the mods. The only thing that might help more is to give them the station addresses and the times that you saw these problems. You can go here and click on "Leave Feedback" or you can click on "Inbox" in your upper right corner and send a message to "GB Moderator" in your Buddies list.
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bytebug
Champion Author Orange County

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Message Posted: Jul 18, 2013 10:08:12 PM

Clear your cache and refresh.
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CampKohler
Champion Author Sacramento

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Message Posted: Jul 17, 2013 1:30:51 PM

It might be helpful to see screen shots of the pages with the odd prices, and then again after you log in. Try to include the login status in the upper left-hand corner.
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