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Author Topic: Cannot zero mid-grade price at Sam's Club Back to Topics
RichWLIN

Champion Author
Indiana

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Message Posted: Jun 24, 2013 9:04:19 AM

Someone input a midgrade price at Sam's Club again. I used to be able to zero these from the map and, until now, by doing a local search on the full web site. Today, when selecting mid-grade in order to zero out the reported price for the non-existant fuel type, Sam's Club is not returned as a station offering this product. I have this station saved as a favorite and can clearly see that a price for mid-grade has been posted both online and in the app, but it does not show up in a search.

The full web site search feature evidently recognizes that this fuel type is not sold at Sam's. This would be fine if it would prohibit input of prices from the get go, but as it is there is no way now to zero out bogus prices. This was the last, and frankly most inefficient, way of correcting this issue, and now it is apparently no longer functional.

Why is it now impossible to zero bad price entries at all? How else are we supposed to correct entry of prices for fuel grades that aren't offered?

RG



[Edited by: RichWLIN at 6/24/2013 9:06:01 AM EST]
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jimbeaux53
Champion Author Kansas City

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Message Posted: Aug 30, 2013 6:54:50 AM

Amazing . . . the gyrations we go through to simply zero out a bogus price when it is incredibly easy for some idiot to enter a bogus price. Really????
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kwzh
Champion Author San Jose

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Message Posted: Aug 30, 2013 1:35:45 AM

Not actually dangerous, GrumpyCat -- a change in the address field would only affect the current price report, not the MSL; and since the purpose of this report is to delete the visible entry, nobody would see the changed address except for a moderator looking at the logs.

In fact, before the comment field was added, the address field was the right place to put information about WHY you're deleting a price entry.
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GrumpyCat
Champion Author Alabama

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Message Posted: Aug 29, 2013 4:12:47 PM

The only path I have found to zero a price is to start from Home (leftmost link in the top bar). Then select the problem grade in the Lowest Price listing. Click on the problem price. And an editing page appears with only that grade enabled for editing.

Apparently you can edit other things there such as the station's address. Thats a bit dangerous.
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RichWLIN
Champion Author Indiana

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Message Posted: Aug 27, 2013 4:43:12 PM

This afternoon I noticed another midgrade price entry for my local Sam's Club while looking at my favorite list in the phone app.

For the first time in months (knock on wood), I was able to use the website to search for local stations, locate the Sam's Club that I had noticed with a midgrade price, select the midgrade tab and see the bogus price entry. I was also able to zero the price and it was immediately removed from the website, app and my favorite list. Up until just a few days ago this was not possible. It is still unclear as to why this was a problem; however, I'm thankful that it's working now.

Reporting all grades of fuel when a station doesn't offer these products is still a real problem hereabouts. When one member does this, others come along behind and clone the prices; thus the inaccuracy is propagated. I'm grateful that there are some GB members out there who correct bogus prices when they observe them.

RG

[Edited by: RichWLIN at 8/27/2013 4:45:17 PM EST]
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RichWLIN
Champion Author Indiana

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Message Posted: Aug 26, 2013 5:06:10 PM

Scrapheap, I PM'd you with more details.
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Scrapheap
Champion Author Virginia

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Message Posted: Aug 26, 2013 3:21:48 PM

This is odd. I can't post a link to a GasBuddy site.
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Scrapheap
Champion Author Virginia

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Message Posted: Aug 26, 2013 3:20:06 PM

I see 3 stations in indiana with mid-grade. You really can't see ? (Copy and paste the address below)

http://www.indianagasprices.com/GasPriceSearch.aspx?fuel=B&typ=adv&srch=0&station=Sam's Club&tme_limit=24


[Edited by: Scrapheap at 8/26/2013 3:24:58 PM EST]
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RichWLIN
Champion Author Indiana

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Message Posted: Aug 26, 2013 2:06:57 PM

I suspect that there is an issue with the site software that must be difficult and ongoing. I received the following reply on August 9th:

Hello Rich,

Thanks for the e-mail.

Inaccurate entries can be removed from the price list on the websites. As a senior member, you can delete false prices, duplicates, etc. by clicking the price in the price lists, and setting the new price to 0 (zero). When you do this, ALWAYS leave a quick note as to why it was deleted in the comments field (just delete the existing comment, and input your reason). Only site administrators can see these messages.

This is typically the best way to go about this as we deal with such high volume of e-mail that we may not be able to address the issue for days or even weeks.

Thanks for your help.

What happens when you attempt this from the price list? Do you get any kind of error message?

Regards,

CC
GasBuddy.com

I then replied on August 10th with:

In the app, on my favorites list and map on the website, I can see incorrect prices for midgrade and diesel have been entered for the Lafayette, IN Sam's club. I used to zero these from the map on the website. This is no longer possible.

When I do a search of stations in Lafayette, Indiana, the Sam's club is shown but only regular and premium have fields that can be input. There is no option to add zero since the station isn't even listed if I select the midgrade or diesel tab. Again, I can see the prices do exist in my favorites, on the map and in the app; yet, selecting the midgrade or diesel tab does not return the Sam's station in the list.

If I search and find the station using the city and address, I can enter zero for the grades not shown and it seems to take returning a page that says I just entered zero; however, the changes are never made and the bogus prices remain.

We have been discussing this here:

http://www.indianagasprices.com/Forum_MSG.aspx?master=&category=1055&topic=543565&page_no=1&FAV=Y

One member suggested entering a different number first and then zeroing but this hasn't worked for me either.

Thanks for your assistance.

Rich

I resubmitted my response to the moderator on August 19th thinking that maybe the August 10th mail was somehow lost or overlooked; however, there has still been no reply. Again, this seems to be a difficult problem that they are unable to resolve. It would be nice to hear something back though.

RG

[Edited by: RichWLIN at 8/26/2013 2:10:29 PM EST]
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jimbeaux53
Champion Author Kansas City

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Message Posted: Aug 26, 2013 7:44:56 AM

This is an ongoing discussion that has ranged through numerous threads. GB's responses and lack thereof can only be labeled as "bizarre" and defying logic.
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RichWLIN
Champion Author Indiana

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Message Posted: Aug 24, 2013 8:06:46 AM

This is still an issue for me. I am not able to zero a diesel price at a station that has never sold it.

A moderator did respond sometime back and ask me further questions that I did answer right away; however, no solution has been forthcoming.
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RichWLIN
Champion Author Indiana

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Message Posted: Aug 7, 2013 9:26:51 PM

I used to always get boiler plate responses to incorrect price reports that I made. The auto responses essentially allowed as how it should be our responsibility to take charge and input correct prices.

Admittedly, I just quit making reports and instead corrected the prices and or zeroed them. The issue now is that correcting bogus prices is no longer possible...for me. Again, others have said that they still can.

RG
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Gas_Buddy
Champion Author Maryland

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Message Posted: Aug 7, 2013 7:36:34 PM

"I don't expect anyone to "thank me" about reporting non-existent prices. And, as usual, don't apprecitate your wordy, condescending tone. I do, however, typically get a response similar to this one resulting from the latest Sam's Club report sent today..."

I wasn't being or trying to be condescending. I wrote what I wrote because I generally have not gotten a response to my abuse notifications (and I assume it's not the norm to provide a response) and others have said in various posts that they "haven't heard from the moderators." I simply wrote what I wrote to ask if you thought you might be getting one (and were irked that you hadn't). I'm surprised you got a response to the Sam's Club report.

Seriously, nothing condescending was intended.
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RichWLIN
Champion Author Indiana

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Message Posted: Aug 7, 2013 4:57:21 PM

"They advised to send queries to the moderators' collective."

I've asked for an explanation of my inability to zero prices (by any means) here in the forum beginning on 6/24, and have also written to moderators directly. Incidentally, all communication is done to the GB Moderator address at the top of my Buddy List.

"are you saying that the moderators haven't notified you or responded about your reporting?"

I don't expect anyone to "thank me" about reporting non-existent prices. And, as usual, don't apprecitate your wordy, condescending tone. I do, however, typically get a response similar to this one resulting from the latest Sam's Club report sent today:

"Hello,

Thanks for bringing this to our attention. The member has been contacted.

Thanks for the help.

Regards,

Jess (JM)
GasBuddy.com"

If, as Mariowerx allowed in a previous post, there is a restriction imposed to zeroing prices for some members, I just wanted an explanation. I have not received any response to this question here or via email.

It is far more tedious to report daily bogus prices than it is to simply zero them out. I do not currently have the ability to do so, while some members claim to.

RG



[Edited by: RichWLIN at 8/7/2013 4:59:52 PM EST]
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Gas_Buddy
Champion Author Maryland

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Message Posted: Aug 7, 2013 4:24:15 PM

RichWLIN:

"On August 4th I wrote a moderator directly..."

You may not remember but in a different thread the moderators advised to not not send queries to specific/individual moderators as they may not get to it for a variety of reasons. They advised to send queries to the moderators' collective.

That said, and I'm only guessing, but if you sent your query on Sunday, it's possible it got caught up in the weekend rush of queries/e-mails/messages, etc. As has been noted previously, moderators received up to several hundred queries a day. It wouldn't be unlikely for some to fall through the cracks. Just my opinion.

As for "...there has never been abuse on my part in zeroing bogus diesel prices. I'm not sure how one could abuse this? There are midgrade and diesel prices at Sam's right now and I have reported the last two infractions; also without response."

I'm sure it's not you in particular but there has been discussion among members (and I believe, but not sure, moderators) about the ability to simply delete prices (not just or necessarily diesel where it's not sold). As for "the last two infractions; also without response", are you saying that the moderators haven't notified you or responded about your reporting? I can't remember the last time the moderators have "thanked me" or acknowledged an abuse report I've made; I know they have on occasion, but for the most part they haven't. If you're saying that the same member or multiple members are posting/reposting prices for grades/fuel not sold, short of moderators deleting the post themselves, they seem to have a tendency to give "offenders" the chance to stop (with the logic that it could have been an honest error).

Just my perspective.
about the
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RichWLIN
Champion Author Indiana

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Message Posted: Aug 7, 2013 9:44:55 AM

On August 4th I wrote a moderator directly and, as of this morning, still have no reply.

Incidentally, there has never been abuse on my part in zeroing bogus diesel prices. I'm not sure how one could abuse this? There are midgrade and diesel prices at Sam's right now and I have reported the last two infractions; also without response.

RG

[Edited by: RichWLIN at 8/7/2013 9:45:40 AM EST]
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MARIOWERX
Champion Author Vancouver

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Message Posted: Aug 4, 2013 1:29:09 PM

Hi
Most off us can zero prices from the website, but this can be suspended to some without notice if the mods think it is being abused.
You may have to contact Don to see if this can be fixed.
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RichWLIN
Champion Author Indiana

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Message Posted: Aug 4, 2013 8:37:10 AM

Can I request that a moderator speak to this?

The only remedy left to me now is to report the member who made the errant report. Reporting other members isn't expeditious by any means. Mid-grade and diesel prices continue to be reported at Sam's with impunity. These prices will likely continue to be cloned until they are zeroed by someone.

This morning I reported two members for bogus entries just within the 5 stations I routinely report. Both were diesel that I cannot alter. We really need a way to zero these prices as we once could.

RG
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RichWLIN
Champion Author Indiana

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Message Posted: Jul 24, 2013 7:43:59 AM

The problem yet persists here at the Sam's Club today. The midgrade prices continue to be posted, and none of the methods of zeroing out the bogus entry are working for me.
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sloopfoot
Rookie Author Akron

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Message Posted: Jul 15, 2013 6:55:45 PM

I think I read somewhere that they were going to tie the MSL to what is able to be posted. When will this happen? Won't that solve some problems?
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RichWLIN
Champion Author Indiana

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Message Posted: Jul 11, 2013 7:01:04 AM

I can't even see the midgrade prices on the website after doing a local search (when they are clearly seen in the app and in my favorites). I can enter bogus prices myself and they'll seem to take, but when I go back to the website and try to delete them, they aren't there.

Most puzzling.
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Scrapheap
Champion Author Virginia

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Message Posted: Jul 10, 2013 10:10:37 PM

And in less than 1 hour jpkauff came in and reported another bogus price.

[Edited by: Scrapheap at 7/10/2013 10:12:43 PM EST]
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Scrapheap
Champion Author Virginia

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Message Posted: Jul 10, 2013 8:40:49 PM

RichWLIN wrote > I can't get this to work on the Indiana site. It can't be done from the website because Sam's does not appear as having midgrade fuel.

I just went to the Indiana site and deleted all the mid-grade reported prices for the last 24 hours at Sam's clubs that did not have mid-grade checked in the MSL.

[Edited by: Scrapheap at 7/10/2013 8:41:31 PM EST]
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RichWLIN
Champion Author Indiana

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Message Posted: Jul 10, 2013 8:02:23 PM

CK mentioned:"When a price has aged out of the grasp of the search, you can re-report the price to bring it within grasp and then zero it out."

I can't get this to work on the Indiana site. It can't be done from the website because Sam's does not appear as having midgrade fuel.
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CampKohler
Champion Author Sacramento

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Message Posted: Jul 10, 2013 3:48:42 PM

When a price has aged out of the grasp of the search, you can re-report the price to bring it within grasp and then zero it out. You could mention the original reporting member in the remarks just for the record. Since any stats for a non-existent fuel/grade would be meaningless, I don't see this being a problem. Perhaps a moderator could comment.

Scrap: But you can scrape the station info from the MSL Stations List (in two steps to include the ID), which should be good for a report:

Chevron
25651 N CA-99
Cross: E Collier Rd
Acampo , CA 95220-9235
ID: 1516
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RichWLIN
Champion Author Indiana

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Message Posted: Jul 10, 2013 8:11:41 AM

I guess I'm going to stop worrying about this too. There now seems to be perpetual misreporting of the midgrade price at Sam's. This really isn't the cheapest place for me to buy any more, so I think I'll just leave this problem to those who do frequent the Sam's station.

I did have another "gotcha" experience at Sam's this week. Someone posted $3.25, $3.35 and $3.45 prices and I drove over there to take advantage of the $3.25 vs $3.39 nearer home. The $.14 difference would have saved me several dollars on a fill up, but when I got there the price was $3.37 only $.02 less.

Not only are wrong prices, and prices for non-existent fuel grades, routinely posted, but price cloning by people who don't even know or care what grades are sold continues. I still can't zero or alter bogus prices by any of the previous means available to us. This seems like a lost cause and it looks like the better course of action is to ignore it rather than trying to fix it.

RG
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Scrapheap
Champion Author Virginia

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Message Posted: Jul 5, 2013 5:10:47 PM

I have stopped deleting diesel prices from stations that do not sell diesel unless that are really low. I figure that GasBuddy shouldn't have much difficulty in adding a conditional statement to see if diesel is checked in the MSL and either not accept the price if it not checked. I see no reason to make up for this lack of concern for the validity of the data on their site.

Report those who falsely report these prices has become even more difficult and tedious however. I just learned that you can no longer copy and paste the station info from the price balloons on the map.
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RichWLIN
Champion Author Indiana

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Message Posted: Jul 5, 2013 4:43:01 PM

kwzh asks: "When somebody does zero out the impossible price (even if it's not "efficient"), does that stop the propagation for a while?"

Yes, it certainly seems that the cloners will only put in the prices they see on their screen in the app.

Reporting is even more tedious and inefficient. Let's find a way to expedite zeroing non-existent fuel grades and reporting offenders who perpetually enter bogus prices.

[Edited by: RichWLIN at 7/5/2013 4:46:29 PM EST]
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kwzh
Champion Author San Jose

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Message Posted: Jul 3, 2013 11:19:08 PM

When somebody does zero out the impossible price (even if it's not "efficient"), does that stop the propagation for a while?

Btw, I believe it's appropriate to report members for posting the bogus price, whether or not they were copying the prior information.
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RichWLIN
Champion Author Indiana

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Message Posted: Jul 3, 2013 10:28:43 PM

This problem is exascerbated by the people who, without even visiting or driving by the Sam's location, just copy in the three existing prices that include the bogus midgrade listing. The only signage at our Sam's clearly indicates the two prices for the only grades available.

Without an efficient means with which to zero out the midgrade price, the issue is propogated over and over.

RG
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kwzh
Champion Author San Jose

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Message Posted: Jun 26, 2013 3:42:32 AM

RichWLIN writes,
> I get the feeling that these are programming issues

I've had the feeling for some time now that there's nobody on the current GasBuddy programming staff who's comfortable with making changes to much of the code.
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Scrapheap
Champion Author Virginia

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Message Posted: Jun 25, 2013 10:29:14 AM

It is weird. I don't see my price on the full site but I see it on the app when I bring the station up.

[Edited by: Scrapheap at 6/25/2013 10:30:29 AM EST]
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RichWLIN
Champion Author Indiana

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Message Posted: Jun 25, 2013 8:57:54 AM

I didn't try entering the temporary price from the map. I did so from the app. Again it seemed to take but when I returned to the full site to correct it, the old price was not only still there, but there were then two identical Sam's Clubs showing up in the listing under regular, the one that is normally there, and one that I apparently caused to duplicate with my comments added?

I still couldn't see either Sam's listing when switching to mid-grade on the full site so it does appear that the MSL is at least partially considered? However, I could still see the earlier bogus entry in the app, and in my favorites. At this point, frustration set in and I gave up.

I really don't see why this has to be such a convoluted mess? I don't think anyone has come up with a valid reason for disabling the ability to zero out bogus prices from the map, or for prohibiting doing so as a function the app? I get the feeling that these are programming issues that the person or persons in charge just don't know how to implement or fix.

RG
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bytebug
Champion Author Orange County

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Message Posted: Jun 25, 2013 6:30:06 AM

Still waiting for the long promised fix that will tie price entry to the grades of gasoline that are checked off in the MSL as being sold by a particular station.
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Scrapheap
Champion Author Virginia

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Message Posted: Jun 25, 2013 4:50:12 AM

I just tried what I suggested. Using the map, I reported the mid-grade price. Then I zeroed it out by doing a search, clicking on the price and entering a zero. That worked.

I still think it is a step backward to lose the ability to zero out prices using the map.

[Edited by: Scrapheap at 6/25/2013 4:51:00 AM EST]
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jrsva
Champion Author Virginia

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Message Posted: Jun 24, 2013 11:58:33 PM


I have been able to delete diesel prices for stations that do not sell diesel. I’ve been doing that for months and average about one deletion per day, maybe a little more. One does have to catch them before the time limit expires (24 hr in VA).
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GoGoGoodyear
Champion Author Los Angeles

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Message Posted: Jun 24, 2013 10:29:07 PM


Is the price being posted for the (non-existent) mid-grade a rational price for that station and geographical area? Just wondering because way-off prices won't make it past the filter, and the previous price will remain.
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Scrapheap
Champion Author Virginia

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Message Posted: Jun 24, 2013 1:41:30 PM

It is still showing the report from more than 24 hours ago.
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RichWLIN
Champion Author Indiana

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Message Posted: Jun 24, 2013 11:46:10 AM

It must be something with the Indiana site. I input an incorrect price from the app and it seemed to take it. However, I'm still unable to see Sam's once I switch to mid-grade?
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RichWLIN
Champion Author Indiana

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Message Posted: Jun 24, 2013 11:25:35 AM

Thanks!
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Scrapheap
Champion Author Virginia

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Message Posted: Jun 24, 2013 10:09:35 AM

The price is more than 24 hours old. You can not see prices more than 24 hours old using a search on the weekdays in Indiana. By default, you see prices up to 48 hours old on the maps and the apps. You can report another bogus price for the midgrade to overwrite the old one and then zero out the price you just posted.
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RichWLIN
Champion Author Indiana

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Message Posted: Jun 24, 2013 9:52:10 AM

Responding with more info off-line.
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Scrapheap
Champion Author Virginia

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Message Posted: Jun 24, 2013 9:42:58 AM

Which Sam's club?
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