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Author Topic: points calculated wrong times Back to Topics
prorodeo2012

All-Star Author
Bakersfield

Posts:553
Points:381,330
Joined:Sep 2012
Message Posted: Feb 12, 2013 9:48:24 AM

Last night around 9:15pm i went to bed. I read and posted 5 times to gasbuddy news stories. I woke up at 6:30am today and did the same. But my points are off. I looked at my daily point history and it shows that I only read and posted 4 stories last night then posted one more around 12:20am. Is their a ghost in the system or something that will purposely delay your posting times or do you need to always read storoes in morning? Now my points are messed up. I did not wake up at 12:20 and read a gas buddy news item or reply to it.
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Don
Moderator
Message Posted: Jun 19, 2013 7:02:57 PM

The server runs on EST, and depending on which site you're using, each site has a time offset that is designated by the server. Generally these are accurate and hiccups are uncommon, we're always prepared to make changes and switch the server times over for daylight savings time (but remember, when DST takes effect where you live can be different from where the servers are located).

Some users run into issues when their computer clock doesn't exactly match the server clock. Realistically we don't expect all client side computers to match the server time, or vice versa. For example, it happens often where a user posts for points around midnight and will reported they posted 11:58 PM, but the actual/server time was already at 12:01 AM, those points were then attributed to the next day and not for the "current" day where the user is located (this is due to "now" existing at slightly different times in two different places).

Posting around midnight can be finicky business, which is why we will advise users against posting just before or after midnight (especially if they're having issues maximizing daily points totals or maintaining their consecutive days).

The user's news and message point history from 2/11/2012 and moving into 2/12/2012 looks a little erratic, point history is arranged by the time points are awarded, so just looking at the timeline it would seem they viewed a few of the news articles and made some responses, then made a few more at the later time.

point_type points add_dt
N 25 2/11/2013 9:13:35 PM
N 25 2/11/2013 9:17:29 PM
N 25 2/11/2013 9:24:13 PM
M 20 2/11/2013 9:25:26 PM
N 25 2/11/2013 9:25:26 PM
N 25 2/11/2013 9:25:35 PM
M 20 2/11/2013 9:26:15 PM
M 20 2/11/2013 9:27:23 PM
M 20 2/12/2013 12:17:00 AM
M 20 2/12/2013 12:24:02 AM

Usually you'll see a pattern like N,M,N,M,N,M with alternating time stamps (read, respond, read respond) or N,N,N,N,N,M,M,M,M,M (read, read, read, respond, respond, respond) with consecutive time stamps. Not entirely sure why theirs would be be different, other than from reading and responding at very different times.

-Don
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kwzh
Champion Author San Jose

Posts:22,294
Points:4,005,955
Joined:Jul 2001
Message Posted: Jun 18, 2013 8:26:29 PM

pupule777: "Total Points" and "Points Balance" are maintained separately; see FAQ #28.
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33gort33
Champion Author Indiana

Posts:1,337
Points:443,115
Joined:Mar 2012
Message Posted: Jun 18, 2013 9:42:25 AM

no idea why it does this...
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plastic
Champion Author Virginia

Posts:47,641
Points:3,015,240
Joined:May 2004
Message Posted: Jun 18, 2013 8:56:53 AM

It does that from time to time. I posted in a "once daily" JFF thread before midnight then after midnight according to the GB clock. The second post reverted back to the previous day for some reason.
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pupule777
Champion Author New Hampshire

Posts:1,790
Points:379,370
Joined:Jan 2013
Message Posted: Jun 18, 2013 8:12:15 AM

last week I used almost all of my points for he drawing. On the site where it says "total points" it still has my original points that I used plus any more that I have accumulated. I take it that this counter doesn't reset to zero or whatever you have left after putting in for a drawing? Am I rightin assuming this?? Now I have to go to where I put in for a drawing whereit says how many points I have to put in !! Right??
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smugutu1234
Champion Author Tallahassee

Posts:1,687
Points:363,020
Joined:Feb 2013
Message Posted: May 3, 2013 7:42:20 AM

Have had the similar problem as well.
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Brindfan
Champion Author Colorado

Posts:9,222
Points:1,735,545
Joined:Jul 2005
Message Posted: Apr 8, 2013 1:13:48 PM

"Of course, the bug SHOULD be fixed, instead."

Like that will happen.....

They can't even figure out why my ISP and this site have comparability problems. Then they don't answer my messages about the problem.
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kwzh
Champion Author San Jose

Posts:22,294
Points:4,005,955
Joined:Jul 2001
Message Posted: Apr 7, 2013 4:02:02 AM

Valid point, but I think "should" was being used in the sense of how to minimize the chance of being affected by the bug. Of course, the bug SHOULD be fixed, instead.
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Brindfan
Champion Author Colorado

Posts:9,222
Points:1,735,545
Joined:Jul 2005
Message Posted: Apr 5, 2013 11:35:20 PM

"As jrsva pointed out, west coast members (and anyone not in the US eastern time zone) should post before midnight eastern time, whatever time that would be in your local time zone."

Oh yes, we all should set our schedule to the Eastern Time Zone, like that's feasibly possible for EVERYONE that doesn't live on the east side of the country.....

[Edited by: Brindfan at 4/5/2013 11:36:58 PM EST]
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GoGoGoodyear
Champion Author Los Angeles

Posts:3,412
Points:688,360
Joined:Mar 2010
Message Posted: Mar 12, 2013 3:36:04 AM


This is a well known problem that's been documented here more than once in the past. It only seems to happen to points awarded for posting messages, not for reading news or posting gas prices.

If you're posting messages from anywhere other than US east coast time zone and it's already after midnight eastern time, there is more than a passing chance your points will show that you posted on the following day as it were, because the time stamp will be from the east coast time zone.

As jrsva pointed out, west coast members (and anyone not in the US eastern time zone) should post before midnight eastern time, whatever time that would be in your local time zone.
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jrsva
Champion Author Virginia

Posts:11,656
Points:1,941,200
Joined:Jan 2006
Message Posted: Mar 11, 2013 12:36:23 AM


It pays for members on the west coast to finish their GB business before 2100 PT, just in case there is a server glitch and the time resets. You can also get a jump on the next day by logging into an eastern site anytime after 2100 PT and lock in your points early.
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ihuey99
Champion Author Oakland

Posts:3,028
Points:702,650
Joined:Oct 2011
Message Posted: Mar 10, 2013 3:57:36 AM

Same here, got 750 points and it hasn't hit midnight yet. All because the clock shifted ahead too early. It's supposed to shift ahead at 2am anyways, but that I guess is Eastern or Central time.

Either way, lost out on 225 points, but they're not going to retroactively give points to every user. We could argue about it, but that's be slightly fruitless since they can't cater to every user. It would be nice to give us points for the ones we posted but didn't get counted until the next day. Keep posting.



[Edited by: ihuey99 at 3/10/2013 4:00:41 AM EST]
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Scrapheap
Champion Author Virginia

Posts:16,266
Points:2,685,585
Joined:Sep 2006
Message Posted: Mar 10, 2013 3:50:48 AM

dastard57 - I would assume the clock on the server sprang ahead at 2 AM Eastern time.
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dastard57
Champion Author Orange County

Posts:4,652
Points:830,885
Joined:Feb 2011
Message Posted: Mar 10, 2013 3:39:26 AM

It does that reversion to Eastern time quite often which sucks! I just missed out on completing my daily total points right now (11:30pm PST) because the system is now on EDT with the daylight saving time change. I got home work too late to long on any earlier.
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OilOnTheCheap
Champion Author Ventura

Posts:4,168
Points:777,495
Joined:Jan 2012
Message Posted: Feb 13, 2013 1:49:43 AM

This has happened to me as well. I found if I end the session and log back on resets the time to local. The thing is you have to check your points every evening for that days time stamp.
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Scrapheap
Champion Author Virginia

Posts:16,266
Points:2,685,585
Joined:Sep 2006
Message Posted: Feb 12, 2013 11:10:46 AM

When the server has a hiccup, its time reverts to Eastern time.
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